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I mean it was visibly removed.  Viewing the pdf showed just a blank field where signature was supposed to be.  If the document was truly flattened that shouldn't be possible right?  We are using a pretty old version of itext though, we've tried with 5.5.8 and 5.5.13 and both have the same issue.  Nothing in our process has changed, it's been working fine for a long time up until the last OneSpan release.  We were using the same process prior to OneSpan in a onsite install of Silanis.


Reply to: Flattening removes signatures

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That's what we're doing right now.  Our code looks just like what you posted, except I just changed the setFormFlattening to false.  I had to do an emergency prod push and then resubmit over 300 of our policies to make sure the signatures stayed in place.  We have some other pdfs that get merged in that still have some fields, which is why we have the flattening there in the first place.  For now, we'll just have to live with some fields still being there in our system.

 

Thanks


Reply to: Flattening removes signatures

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So with iText 5, is there a good way to tell if the pdf has been flattened already?  Meaning, as I'm looping through all of our pdfs, how can I tell if it's a OneSpan pdf that was already flattened?  Will the list of AcroFields be empty?


Reply to: Retrieving HTTPClient to add Connection Timeout

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Yeah, that would be nice.  So currently is there not a timeout set at all?  We had an issue on the evening of 8/31 where we had some really long running threads that were eating up memory and cpu.  Do you know if the OneSpan servers were having issues at that time?


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