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Reply to: OneSpan Sign - Transaction Export & Download Tool - v1.7.1

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Hello Duo,

I am having trouble getting all of the completed transactions loaded. I first ran it as someone who has mangers role but very few packages were loaded, then I tried using the account owner's credentials as well as the API key but still not all the packages are loaded. It seems like only packages sent by users with managers role were retrieved, those who were sent by users with member role were not retrieved.  I am using version 1.4.0 of the tool, do you know why not all packagers would be loaded?




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