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Hi there, I am experiencing the error saying Unauthorized Access with the valid package ID "X8hRTbGl7GkXkdKoVxwJ92a6fqg=" when trying to create session token. I don't know why. Please advise.
Hello there, I am wondering if there is a way to refresh the status of a JSF component, for example, when a signer completed signing a document, through the event notifier.
Hello, Our team has started the integration with eSignLive REST API to create and send packages, sign the documents and get response payload from callback listener.

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Reply to: How to identify sessionUser from JSON response payload via Rest API

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Hello Haris, Thanks for quick response. You're right, I have some problems in integrating with your REST API behind our company's firewall, so I created a package and signed the document from your sandbox env. The reason I was doing this is trying to simulate the workflow and test my callback listener. Unfortunately I got a failure email saying Failed to communicate with the callback server. URL: https://35.182.12.55/approvals/api/esl/events Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE","sessionUser":"e862440a-7647-4897-b239-b44e012c00c3","packageId":"qNlPbrVyAIoGgHj9t_18_5Um1qk=","message":null,"documentId":null,"createdDate":"2017-06-27T20:02:19.277Z"}. The callback URL starts with a firewall IP address. I have no clue what is going wrong out there? Any idea is highly appreciated. In reality, we don't create and send packages via the UI but our app instead, for example with the json content listed in the previous post as well, we got the package Id tFOcD4SRAMnu-NHCoNAPQllq02Q=. So from your word, we have to make a second call to get package info by the id and match the sessionUser ? Thanks, Eddy

Reply to: How to identify sessionUser from JSON response payload via Rest API

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Hello Haris, It seems I've made some positive progress but for a second call inside my callback listener to endpoint /packages/{packageId}, I got a 403 error code that says "user: K9znX1pm0tU9 does not have VIEW access to package: IAGbdVatDHEwvAMmkTV8yCewY8o=". Here K9znX1pm0tU9 means a sessionUser, right? What do I need to do so as to get passed and retrieve the actual payload? Thanks, Eddy

Reply to: How to identify sessionUser from JSON response payload via Rest API

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Hello Haris, Sorry about my previous comment if you've already seen it. I was using a wrong API KEY that is another developer's. So I removed it. The problem now is the roles are empty. Can you help me verify if the roles are empty based on the packageId "IAGbdVatDHEwvAMmkTV8yCewY8o="? Thanks.

Reply to: How to identify sessionUser from JSON response payload via Rest API

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Hello Haris, I was trying to use GET: /packages/{packageId} to see if I can get a signerId from roles within the response payload. But the roles were empty. This morning I tried another integration testing regarding the callback listener. I couldn't find any update from within our app after I signed the document and noticed the status is completed in iframe. Also there's nothing failed in our server logs. But when I used Postman to simulate the callback with the similar json response body, I was able to see the change from my local app server. Any clue? Thanks, Eddy

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Hi there, I am experiencing the error saying Unauthorized Access with the valid package ID "X8hRTbGl7GkXkdKoVxwJ92a6fqg=" when trying to create session token. I don't know why. Please advise.
3 6 years 8 months ago 46
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Hello there, I am wondering if there is a way to refresh the status of a JSF component, for example, when a signer completed signing a document, through the event notifier.
2 6 years 8 months ago 9
Profile picture for user harishaidary
Hello, Our team has started the integration with eSignLive REST API to create and send packages, sign the documents and get response payload from callback listener.
11 6 years 9 months ago 119
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