gussiem's account

Performed the suggested function and getting message:

'sqlcmd' is not recognized as internal or external command 

Attaching another log file from today.

I am getting error message below.  Please provide suggestion to where I need go to troubleshoot this issue.  Thank you

Failed to communicate with the callback server.

URL: https://lfwebpublic.sanpabloca.gov/OneSpanSignConnectorService/api/Notify
Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_TRASH","sessionUser":"giMiTp2eKHwA","packageId":"JGNRRb_UAug03pxohg7fh-F7_20=","message":null,"documentId":null,"createdDate":"2021-01-25T16:47:16.178Z"}
Reason(s): status code: 500, reason phrase: 500: Internal Server Error

This is an additional error from server event log.  I did check to make sure that file is readable.

Additional message - 
Error occured while processing the configuration file.
File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml
Make sure OneSpanSignSettings node in the xml is properly configured.
Error occured while reading the configuration file. File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml. Make sure the file exists and has read permission.

I am having similar issue.  Able to send out document to be signed from WF.  Signer received the document and signed it.  However, the WF is waiting for the tag from OneSpan.  Here is the transaction id:  L6vVZzc7OnRL5d6XbZA0DBRpXAg=

Here is the LF Workflow waiting for the completed transaction:  

Here is the package#:   L6vVZzc7OnRL5d6XbZA0DBRpXAg=