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LaserFiche Workflow sends doc to be signed.  Onespan hold it in draft.

I am trying to connect OneSpan to LaserFiche followed instruction precisely, however, I am getting error message 

Missing prerequisite please see log.

I am new to OneSpan and need help on setting up CallBack URL.  

1. How to setup Web server

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Reply to: CallBack URL

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I am getting error message below.  Please provide suggestion to where I need go to troubleshoot this issue.  Thank you

 

Failed to communicate with the callback server.

URL: https://lfwebpublic.sanpabloca.gov/OneSpanSignConnectorService/api/Notify
Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_TRASH","sessionUser":"giMiTp2eKHwA","packageId":"JGNRRb_UAug03pxohg7fh-F7_20=","message":null,"documentId":null,"createdDate":"2021-01-25T16:47:16.178Z"}
Reason(s): status code: 500, reason phrase: 500: Internal Server Error


Reply to: CallBack URL

0 votes

This is an additional error from server event log.  I did check to make sure that file is readable.

 

Additional message - 
Error occured while processing the configuration file.
File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml
Make sure OneSpanSignSettings node in the xml is properly configured.
Error occured while reading the configuration file. File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml. Make sure the file exists and has read permission.


0 votes

I am having similar issue.  Able to send out document to be signed from WF.  Signer received the document and signed it.  However, the WF is waiting for the tag from OneSpan.  Here is the transaction id:  L6vVZzc7OnRL5d6XbZA0DBRpXAg=

 

Here is the LF Workflow waiting for the completed transaction:  Image removed.Image removed.


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LaserFiche Workflow sends doc to be signed.  Onespan hold it in draft.

12 8 months ago 73
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22 8 months 2 weeks ago 254
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I am trying to connect OneSpan to LaserFiche followed instruction precisely, however, I am getting error message 

Missing prerequisite please see log.

2 3 years 7 months ago 102
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I am new to OneSpan and need help on setting up CallBack URL.  

1. How to setup Web server

3 3 years 5 months ago 140
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