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I am trying to connect OneSpan to LaserFiche followed instruction precisely, however, I am getting error message 

Missing prerequisite please see log.

I am new to OneSpan and need help on setting up CallBack URL.  

1. How to setup Web server

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Reply to: CallBack URL

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I am getting error message below.  Please provide suggestion to where I need go to troubleshoot this issue.  Thank you

 

Failed to communicate with the callback server.

URL: https://lfwebpublic.sanpabloca.gov/OneSpanSignConnectorService/api/Notify
Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_TRASH","sessionUser":"giMiTp2eKHwA","packageId":"JGNRRb_UAug03pxohg7fh-F7_20=","message":null,"documentId":null,"createdDate":"2021-01-25T16:47:16.178Z"}
Reason(s): status code: 500, reason phrase: 500: Internal Server Error


Reply to: CallBack URL

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This is an additional error from server event log.  I did check to make sure that file is readable.

 

Additional message - 
Error occured while processing the configuration file.
File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml
Make sure OneSpanSignSettings node in the xml is properly configured.
Error occured while reading the configuration file. File name - C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml. Make sure the file exists and has read permission.


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I am trying to connect OneSpan to LaserFiche followed instruction precisely, however, I am getting error message 

Missing prerequisite please see log.

2 2 months 3 weeks ago 27

I am new to OneSpan and need help on setting up CallBack URL.  

1. How to setup Web server

3 1 month 1 week ago 36

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