luisalvarez20's account

Hi Duo,

Thanks for your answer. 

Actually we changed the account on API GTW and now we can find the packageID on the Web Portal. However, when we open the document we saw that tags are not visible. 

We are attaching doc file with some screenshots.

Regards,

Luis

Hi Duo,

One more point, we tested directly by swagger web of OneSpan

https://community.onespan.com/products/onespan-sign/sandbox#/Documents/api.packages._packageId.documents.post

and also the service not convert the tags. We are attaching word with more details.

Regards,

Luis

Hi Duo,

Thank you very much for you soon answer. 

I tested the json that you give me but it not retrieve approvals of document yet. This tested do from OneSpan swagger.

I am attaching doc with some screenshots. (Test Update Json.docx)

Luis

Hi Duo.

This is the request that we use in order to create Package from OneSpan swagger.

Could you tell me what value is missing? Before tu upload document and obtain approvals tags

Hi Duo,

Added a "name": "Signer1" to create PackageID. Then Upload Document but not receive approvals yet.

I am attaching word with the details "Test update signer.docx".

Do you think that could we have a call in order to solve this issue? If is possible let me know maybe by Teams or other media.

This integration is critical for the project.

Regards,

Luis