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MoshiurReza

Reply to: Laserfiche Connector with Workflow on PDF

Monday, April 25, 2022 at 11:18am
0 votes

Hello Brian,

The possible reason for the issue can be - the "Wait for Entry Change" is not monitoring the correct Entry. The "Wait for Entry Change" should get the entry id from the Output Entry of the "Request Signature" entry. If this does not resolve, please let us know. 

 

Thanks,

Moshiur Reza

 

MoshiurReza

Reply to: Laserfiche Connector with Workflow on PDF

Tuesday, May 10, 2022 at 10:44am
0 votes

Hello Mike,

 

Please check the port number of the workflow server. The default port number for workflow server is 8085. Please make sure you have the correct port number in the configuration. 

 

Regarding the issue in Configuration Tab, please let us know which web browser you are using ? We have everything tested on Chrome. You can also try clear the cache from your browser. 

 

Changing the in database is not the correct approach. that will make the integration unstable. We should fix the issue in the web browser first. 

 

Thanks,

Moshiur Reza

 

MoshiurReza

Reply to: Laserfiche Connector with Workflow on PDF

Thursday, May 12, 2022 at 10:31am
0 votes

Hello Mike,

Do you receive any callback failure message after completing the all signatures ? Callback failure message are sent to the Owner email address of the OneSpan Sign account. Please login to OneSpan Sing, then go to Admin -> Senders, you will be able to find the owner email address. 

 

Please also check callback setup in the OneSpan Sign Account.

Please login to OneSpan Sing, then go to Admin -> Event Notification. You should be able to find your Callback URL, Callback Key (encryped) and Selected Events, which should look like below  -  

  

Event Notification

 

If your setup does not look like this, then do not make any changes here. Go to Laserfiche Web Access, then open the OneSpan Sign integration UI, go to Configuration tab, then update you Callback URL and key in the "OSS Callback Info" tab.

 

Thanks,

Mohsiur Reza

 

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