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Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"?

I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.v

We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select

Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 

PDF

I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing.

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Reply to: Error authenticating to OneSpan: 404 - Not Found

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I am still stuck.

I saw another post on this forum where the user tried another account and got past this error. So, I created a brand new sandbox account and used the new API key and I get the same error but with a different 'uid' in the error.  Is there something out of sync with my user account?

OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error authenticating to OneSpan: 404 - Not Found - {"technical":"Could not find user with uid 'YXnaGk1R06oJ'","messageKey":"error.notFound.userNotFound","code":404,"name":"Resource Not Found","message":"The specified user cannot be found."}


Reply to: Error authenticating to OneSpan: 404 - Not Found

0 votes

I figured it out.  Silly issue.  After trying postman and seeing success I noticed that the installation instructions on github has a typo for the api endpoint.  

It says:Endpoint = https://sandbox.e-signlive.com/api (SANDBOX) || https://apps.e-signlive.com/api (PROD)

But it should say Endpoint = https://sandbox.esignlive.com/api (SANDBOX) || https://apps.esignlive.com/api (PROD)

No hyphen should be in the URL.

Source: GitHub - KadenceCollective/onespan-sign-apex-sdk: Apex SDK for OneSpan Sign

 


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Topics Replies Freshness Views Users

Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"?

5 3 weeks 5 days ago 37

I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.v

2 1 month 1 week ago 13

We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select

4 1 month 1 week ago 30

Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 

4 1 month 3 weeks ago 25
PDF

I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing.

2 1 month 4 weeks ago 18

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