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Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? |
I am trying to submit a merged document and consistently getting this error. The document is passing Adobe Acrobat Preflight. Is there any additional insight into probable causes of this: error.v |
We have a use case for the sender to attach an additional PDF document to the form in the package. For context, our implementation has a library of forms that our users can select |
Our imaging team is complaining about the OneSpan documents that they are receiving: |
I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. |
Replies Created
Reply to: Text Tag Extraction (Apex SDK)
Tuesday, September 28, 2021 at 02:17pmWhen I download the code sample I get an empty file. Is it just me?
Peter
Reply to: Error authenticating to OneSpan: 404 - Not Found
Tuesday, September 28, 2021 at 04:52pmAlso, I am using this as the end point in the custom setting record: https://sandbox.e-signlive.com/api
Reply to: Error authenticating to OneSpan: 404 - Not Found
Wednesday, September 29, 2021 at 07:25amI am still stuck.
I saw another post on this forum where the user tried another account and got past this error. So, I created a brand new sandbox account and used the new API key and I get the same error but with a different 'uid' in the error. Is there something out of sync with my user account?
OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error authenticating to OneSpan: 404 - Not Found - {"technical":"Could not find user with uid 'YXnaGk1R06oJ'","messageKey":"error.notFound.userNotFound","code":404,"name":"Resource Not Found","message":"The specified user cannot be found."}
Reply to: Error authenticating to OneSpan: 404 - Not Found
Wednesday, September 29, 2021 at 07:44amI figured it out. Silly issue. After trying postman and seeing success I noticed that the installation instructions on github has a typo for the api endpoint.
It says:Endpoint = https://sandbox.e-signlive.com/api (SANDBOX) || https://apps.e-signlive.com/api (PROD)
But it should say Endpoint = https://sandbox.esignlive.com/api (SANDBOX) || https://apps.esignlive.com/api (PROD)
No hyphen should be in the URL.
Source: GitHub - KadenceCollective/onespan-sign-apex-sdk: Apex SDK for OneSpan Sign
Reply to: Hi Peter, Glad you…
Wednesday, September 29, 2021 at 10:12amGot it! Thanks for clarifying!
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| Topics | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? |
5 | 3 weeks 5 days ago | 37 | 
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I am trying to submit a merged document and consistently getting this error. The document is passing Adobe Acrobat Preflight. Is there any additional insight into probable causes of this: error.v |
2 | 1 month 1 week ago | 13 |
|
We have a use case for the sender to attach an additional PDF document to the form in the package. For context, our implementation has a library of forms that our users can select |
4 | 1 month 1 week ago | 30 |
|
Our imaging team is complaining about the OneSpan documents that they are receiving: |
4 | 1 month 3 weeks ago | 25 |
|
I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. |
2 | 1 month 4 weeks ago | 18 |
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