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Hi Team,

Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site.

A success message is displayed in the iframe once the document is signed.

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Reply to: Cross Site Tracking - Safari

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Thanks Duo Liang,

 

I will work on the second option which seems more suitable. I will post on the thread if it's still not working.


Reply to: Cross Site Tracking - Safari

0 votes

Hi,

 

We tried this with https://sandbox.esignlive.com/html/loading.html in iOS 13 IPhone X Safari and it doesn't seem to work. Can we please arrange for a troubleshooting session?

Edit : We tried the manual steps you suggested

Thanks,
Pradeep


Reply to: Cross Site Tracking - Safari

0 votes

Hi Duo,

I tried the javascript by launching the "loading" html before the iframe is invoked or even the signing package is created.

This should work as expected correct? Please let me know if there's something different you want me to try or if a quick screen share session would help.

Thanks,
Pradeep


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Hi Team,

Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site.

10 3 years 11 months ago 230
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A success message is displayed in the iframe once the document is signed.

2 4 years ago 38
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