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documentExtractError with IRS form

Hi. We are getting the following error when we try and create a package.
Does OneSpan keep logs of callback failures?

Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?
Suspended account

I am trying to test creating a package and I'm getting this response from OneSpan:
Is CeremonyLayoutSettingsBuilder.withoutIFrame() deprecated?

We are seeing this error:
.withFontSize not working

Hi. I've got fields that I've set up like this:

.withField(createFieldBuilder(FIELD_TEXT_BOX_CONSTANT, TEXT_BOX_GRP_ADDRESS_CONSTANT, "tbRetirementDate")
.withFontSize(22))

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praxedis

Reply to:

Thursday, July 23, 2020 at 10:14am
0 votes

I've noticed you set this up on Heroku. Can you tell me if there is an add-on or other type of configuration I need to set up to get the listener working on Heroku?

 

**EDIT**

Disregard. I was using my registered domain instead of heroku's "myapp.heroku.com". Once I started using that, the service worked.

praxedis

Reply to:

Wednesday, August 19, 2020 at 10:49am
0 votes

Here is a package ID: 

397WTKkGP-tvZa-FrSwFTOLrfAQ=

You will see that it goes from "Zip Code" to "Employment End Date". We want it to go from "Zip Code" to "Phone Number" and so on. I'm sure it's a simple fix. Please let me know how to fix.

Thanks.

praxedis

Reply to:

Tuesday, October 13, 2020 at 09:42am
0 votes

It seems that the SDK only give a "required" validation for the first two questions. In your example, "What's your favorite sport" and "What instrument do you play" would require answers and "What city you lives" would not require an answer. Is there a workaround for this?

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Topics Replies Freshness Views Users
documentExtractError with IRS form

Hi. We are getting the following error when we try and create a package.

 1 1 year 3 months ago 43
Profile picture for user Duo_Liang
Does OneSpan keep logs of callback failures?

Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?

 1 1 year 9 months ago 41
Profile picture for user Duo_Liang
Suspended account

I am trying to test creating a package and I'm getting this response from OneSpan:

 5 1 year 10 months ago 117
Profile picture for user Duo_Liang
Is CeremonyLayoutSettingsBuilder.withoutIFrame() deprecated?

We are seeing this error:

 2 2 years 6 months ago 19
Profile picture for user Duo_Liang
.withFontSize not working

Hi. I've got fields that I've set up like this:

.withField(createFieldBuilder(FIELD_TEXT_BOX_CONSTANT, TEXT_BOX_GRP_ADDRESS_CONSTANT, "tbRetirementDate")
.withFontSize(22))

 4 2 years 6 months ago 38
Profile picture for user Duo_Liang

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