praxedis's account

Duo, will you please raise this to the product team? This is a continuing issue for our business unit. The boldness of the text should be bumped up a little.

Some of our forms have a lot of fields and are based on paper forms. Since we position the fields programmatically, it's quite a bit of work to enlarge them. If you can raise a support ticket, that would be great. Seems like there would be other organizations with the same issue.

Hi Duo:

Here is the message I'm getting:
 

An remote server exception occurred creating the signing package in eSignLive. com.silanis.esl.sdk.internal.EslServerException: Could not create a new package Exception: HTTP POST on URI https://sandbox.esignlive.com/api/packages resulted in response with status code: [401, Unauth orized]. Optional details: {"messageKey":"error.unauthorised.accountSuspended","message":"Cannot create session with suspended account.","code":401,"name":"Unauthorized"}

I am using the correct API key.

Can you please confirm the URI we need to be using?

I have verified this is working correctly on my end. Thank you.