Covering the larger EMEA region for all products
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Please contact our support team. They'll be very happy to work with you and track down the configuration issue that's causing this.
Josh, Oscar, Hiyef,
It seems you're mixing both the /users/register flows and the /authenticators flows, which are different use cases.
Historically when using our on-premise solutions you would have to puzzle an enrollment together "manually":
- Create a user
- Look up a free authenticator
- Assign the authenticator
- Do the activation (for authenticators that need activation)
This exact same process is still possible in the platform API by using:
- PUT on /users (not /users/register, I'll come to that later)
- GET /authenticators to query for a free license
- etc, etc
However, especially when wanting to enroll a mobile device, this is all overkill.
We've created /users/register to overcome all of this. This will create a user, find a license, assign it and immediately start the activation.
By default, you get an activationPassword back. This is mean to be plugged into the mobile app and registration will complete fully.
You can find a demo mobile app here: https://community.onespan.com/products/mobile-security-suite/sdks
If you have further questions, don't hesitate to reach out to our sales engineers, who will happily help you.
Reply to: Communication with Go3/Go6Wednesday, April 13, 2022 at 09:31am
What's your server side OneSpan product you are using?
Reply to: Mobile Security Suite SDKsFriday, June 3, 2022 at 07:09am
The MSS SDK available on the community portal only contains the SDKs that are required to work with Orchestration.
The full MSS SDK can be downloaded from the customer portal (cp.onespan.com) using your client credentials.
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