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Reply to: Emails are not sending using role id notification

0 votes

Hi Duo,

I was informed that the email.notify template has been turned on for my sandbox. 

But I still don't receive email for either signer when I try either of these methods. I'm getting 200 response code on them.

package id: nlzTc2ViD4VZnFfuXgqrltoR8H8=

I tried this via the SIGN API page.

/api/packages/{packageId}/notifications
{
  "email": "email for signer...",
  "message": "Please sign ASAP!"
}

I tried this from my application and also the SIGN API page.

/api/packages/{packageId}/roles/{roleId}/notifications

Any other ideas?

Thanks, Randy


Reply to: Emails are not sending using role id notification

0 votes

Hi Duo, 

Support has confirmed that the email notify template is not there, and provided the same link you did. I see there is some html that can be customized with certain embedded key field.

As a rest api user, how do I get the html into the template? Actually I think an out-of-the-box template would suffice for now. Is this something I can do from the sandbox login or rest call?
 

Thanks, Randy

 


Reply to: Determining when last Form has been signed in an IFrame

0 votes

 We are experiencing different behavior on the eventListener. 

We have a situation where when the user does an ACCEPT on a form, the SIGNER_COMPLETE listener is firing. This didn't used to happen, and it's causing premature completion of our signing ceremony. Did something change that we need to account for?

                     window.addEventListener('message', receiveMessage, false);
                        function receiveMessage(event) {
                              var origin = event.origin || event.originalEvent.origin;
                              var data = event.data;
                         
                              switch (data) {
                                    case 'ESL:MESSAGE:REGISTER':
                                          event.source.postMessage('ESL:MESSAGE:ACTIVATE_EVENTS', origin);
                                          break;

                                    case 'ESL:MESSAGE:SUCCESS:SIGNER_COMPLETE':
                                        event.source.postMessage(data, origin);
                                            break;
                                        default:
                                              event.source.postMessage(data, origin)
                                              break;
                              }
                        }

Thank you for you help, Randy


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