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Hello,

We are still using the classic signer UI and have a question.

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Reply to: KBA failure max tries not being enforced. Signers never get locked

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Hello, I have been working with Tony on this integration and one important aspect to note is that we are using our own on-premise instance of the OneSpan Sign 6.2 platform with ESL 11.3. When I go into backoffice and look at his account settings I have it set to lockout: Max Signer Authentication Attempts: 3 So I am a bit confused as to why it will not lock out the signer, given that we seem to have everything setup correctly. Is there a backoffice setting I might be missing? Thanks, Ron

Reply to: Can we customize the display name of emails going out to signers?

0 votes
Thanks! This is great and we are taking this back to our business partners to determine if that is the direction we want to go. However, I am still curious if there is a way to at the very least customize the display name of the FROM address (not changing the address itself), just the name which shows when it arrives in the signer's email inbox.

Reply to: Logo in mobile web experience?

0 votes
Thank you for this information! The new experience looks really nice. We have relayed it to our business partners and will be analyzing a switch to the new experience in a couple months.

Reply to: Customizing redirect after session expiration

0 votes
Hello, This looks pretty promising, however I am not sure I agree that the mobile experience works that way. In our testing when you are in the mobile experience and it expires it redirects to this page shown in the image attached. We are using the SaaS cloud solution, so I am not sure why we are seeing different behavior from what you show. In the meantime, I will request that our accounts be updated in the sandbox to redirect to the page you suggest and if it works for us I will mark your answer as accepted. Thanks!

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In our workflow, some signers may be in person and others remote on the same package.

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