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Hi Haris, Thanks for your response and suggestions. Is there any specific version of Adobe Acrobat you are refering to?. I did not find any "Save as PDF" option while trying to reprint as per your suggestion. Also, since the error is validated at Silanis side, I need to know why one document is failed while the other one worked with same Document Properties. Can you please run some testing using the PDFs shared and let me know if you can find any differences with the two PDF files Regards, Srikanth Srigiri.

Hi Haris, Do you have an update on what the possible reason for errror "error.validation.verifyDocument.couldNotBeFlattened"?. Also I am facing this error using attached Pdf. I am attaching two PDFs (FailedPDF.pdf , WorkedPDF.pdf) , out which one worked fine and the other failed. Note that FailedPDF.pdf is created out of WorkedPDF.pdf. Also JSON Payload is same for both PDFs except that the workedPDF.pdf has 7 pages and failedPDF.pdf has 3 pages. kindly take a look at these file and point me with difference which may help to understand the couldNotBeFlattened Error and prepare the PDF accordingly. Thanks in Advance. Regards, Srikanth

Hi Haris, Just to add the issue i listed above, I have updated the logic of creating PDF file ( FailedPDF.pdf) and now i see that pdf is sent to Silanis without error. But upon Email notification, I see the Signature blocks are not getting Extracted. Also as mentioned above, FailedPDF. pdf( 7 pages ) is sub document of WorkedPDF(3 pages) and both PDFs have same number of signature blocks. so JSON payload is identical in both cases. Please point out the difference and which may help to fix the issue with FailedPDF Regards, Srikanth Srigiri.

Hi Haris, Below is the JSON pay load for FailedPDF.pdf shared before. { "roles": [{ "id": "signer2", "type": "SIGNER", "name": "signer2", "signers": [{ "firstName": "Anurag", "lastName": ",", "phone": "12345", "email": "[email protected]", "company": "Oracle", "delivery": { "email": true, "provider": true, "download": true } }] }, { "id": "signer1", "type": "SIGNER", "name": "signer1", "signers": [{ "firstName": "SRIKANTH SRIGIRI SRIGIRI", "lastName": ",", "phone": "7406888787", "email": "[email protected]", "company": "Oracle", "delivery": { "email": true, "provider": true, "download": true } }] }], "documents": [{ "approvals": [{ "role": "signer1", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "001SIGNATURE1" }] }, { "role": "signer2", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "002signature2" }] }, { "role": "signer1", "fields": [{ "type": "SIGNATURE", "extract": true, "subtype": "CAPTURE", "name": "003signature3" }] }], "extract": true, "name": "FileName" }], "name": "PackageName", "description": "Package Description ", "type": "PACKAGE", "emailMessage": "Default Email Notification for E-Signature", "autoComplete": true, "status": "SENT" } Regards, Srikanth

Thanks Michael. Looks like "Signer Order" is at Role level, not at signature block level. Please let me know if my understanding incorrect.