Laserfiche Connector with Workflow on PDF

Hello Brian,

The possible reason for the issue can be - the "Wait for Entry Change" is not monitoring the correct Entry. The "Wait for Entry Change" should get the entry id from the Output Entry of the "Request Signature" entry. If this does not resolve, please let us know. 

Thanks,

Moshiur Reza

Hi Moshiur,

This is already how the workflow is configured. It does not work.

Just following up

Hello Brian,

Please send us an email at [email protected] 

We will take it from there.

Thanks,

Moshiur Reza

I'm having an issue getting the activites to run properly for Laserfiche. They are installed, connection profiles are set up and I can send from the web app, but workflow generates an error each time on the Request Signature activity saying it can't connect to the workflow server.

5/9/2022 13:51:18Request SignatureAn error occurred communicating with the workflow server. View error log for more details. [0604-WFSO0]
For more details, see the logs in windows event viewer.

Event Viewer:

5/9/2022 4:40:57 PMError message from exception - 
An error occurred communicating with the workflow server. View error log for more details. [0604-WFSO0]
Client trace
   at Laserfiche.Workflow.Internal.WorkflowServerClient.Connect(ConnectionOptions options)
   at Laserfiche.Workflow.WorkflowConnection.Connect()
   at Laserfiche.Workflow.WorkflowApplication.ConnectToServer(WorkflowConnection connection)
   at Laserfiche.Workflow.WorkflowApplication.Open()
   at EslConnector.LFWFRequestSignatureCA.RequestSignatureCA.Execute(ActivityExecutionContext executionContext)

Laserfiche.Workflow.Connection.ConnectionResults Connect(Laserfiche.Workflow.Connection.ConnectionOptions)
WFSOException

Error message from inner exception - 
An error occurred communicating with the workflow server. View error log for more details. [0604-WFSO0]
Client trace
   at Laserfiche.Workflow.Internal.WorkflowServerClient.Connect(ConnectionOptions options)
   at Laserfiche.Workflow.WorkflowConnection.Connect()
   at Laserfiche.Workflow.WorkflowApplication.ConnectToServer(WorkflowConnection connection)
   at Laserfiche.Workflow.WorkflowApplication.Open()
   at EslConnector.LFWFRequestSignatureCA.RequestSignatureCA.Execute(ActivityExecutionContext executionContext)

Laserfiche.Workflow.Connection.ConnectionResults Connect(Laserfiche.Workflow.Connection.ConnectionOptions)
WFSOException

Error message from inner exception - 
An error occurred communicating with the workflow server. View error log for more details. [0604-WFSO0]
Client trace
   at Laserfiche.Workflow.Internal.WorkflowServerClient.Connect(ConnectionOptions options)
   at Laserfiche.Workflow.WorkflowConnection.Connect()
   at Laserfiche.Workflow.WorkflowApplication.ConnectToServer(WorkflowConnection connection)
   at Laserfiche.Workflow.WorkflowApplication.Open()
   at EslConnector.LFWFRequestSignatureCA.RequestSignatureCA.Execute(ActivityExecutionContext executionContext)

Laserfiche.Workflow.Connection.ConnectionResults Connect(Laserfiche.Workflow.Connection.ConnectionOptions)
WFSOException

Error message from inner exception - 
An error occurred communicating with the workflow server. View error log for more details. [0604-WFSO0]
Client trace
   at Laserfiche.Workflow.Internal.WorkflowServerClient.Connect(ConnectionOptions options)
   at Laserfiche.Workflow.WorkflowConnection.Connect()
   at Laserfiche.Workflow.WorkflowApplication.ConnectToServer(WorkflowConnection connection)
   at Laserfiche.Workflow.WorkflowApplication.Open()
   at EslConnector.LFWFRequestSignatureCA.RequestSignatureCA.Execute(ActivityExecutionContext executionContext)

Laserfiche.Workflow.Connection.ConnectionResults Connect(Laserfiche.Workflow.Connection.ConnectionOptions)
WFSOException

Also, I get an error when trying to change from the default profile in configuration of OneSpan on the Web App.

Error - Error: [$rootScope:inprog] http://errors.angularjs.org/1.7.8/$rootScope/inprog?p0=%24digest

I can make changes from the database and they are effective, but pulling up the config page always causes this.

I'm on the latest version of everything on Laserfiche 11. Separate Workflow, Forms, Web application and database servers. I signed the .ps1 installer and have run it again since installing to update to the latest version. The credentials for everything in configuration validate.

Hello Mike,

Please check the port number of the workflow server. The default port number for workflow server is 8085. Please make sure you have the correct port number in the configuration. 

Regarding the issue in Configuration Tab, please let us know which web browser you are using ? We have everything tested on Chrome. You can also try clear the cache from your browser. 

Changing the in database is not the correct approach. that will make the integration unstable. We should fix the issue in the web browser first. 

Thanks,

Moshiur Reza

port number is 8085, verified a couple of times. no firewall between the two servers.

At this point, it's actually working now. I think some of the fields marked as optional in configuration need to have some info.  I still get the error in configuration sometimes. I'm using Edge (Chromium), I just tried in Chrome on a different machine, same error - screenshot included.

Now Workflow will send out the signing invite, but doesn't pick it up when it's done. I've double checked the notification setup on the web server. the address is reachable from outside. The notification back to me connects to 443, correct, no other ports?

Hello Mike,

Do you receive any callback failure message after completing the all signatures ? Callback failure message are sent to the Owner email address of the OneSpan Sign account. Please login to OneSpan Sing, then go to Admin -> Senders, you will be able to find the owner email address. 

Please also check callback setup in the OneSpan Sign Account.

Please login to OneSpan Sing, then go to Admin -> Event Notification. You should be able to find your Callback URL, Callback Key (encryped) and Selected Events, which should look like below  -  

If your setup does not look like this, then do not make any changes here. Go to Laserfiche Web Access, then open the OneSpan Sign integration UI, go to Configuration tab, then update you Callback URL and key in the "OSS Callback Info" tab.

Thanks,

Mohsiur Reza

This is all i have under Admin... no notification settings.

I have changed the key in Web Access within the past few days while trying to get this to work.

You should see the Event Notification link in that menu. Please contact OneSpan support. They will be able to fix the issue. 

Here is link for OneSpan support - 

https://www.onespan.com/support

You can call or email support to resolve the issue.

Thanks,

Moshiur Reza