cindy

what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Hi, when we use SDK to create a package, and got error message "error.eslx.inputValidation.documentExtractFieldType", please be advised what it's for and what's the root cause for this error message. thanks, Cindy

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Hi Cindy, I'm not exactly sure what this error is either. What is it you're trying to do?
Haris Haidary OneSpan Technical Consultant

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Hi, this is what we try to create a package via SDK , and got the error message from eSignlive {\"technical\":\"error.eslx.inputValidation.documentExtractFieldType [#508d71b1-9b12-409c-8518-d043dc626c14]\",\"messageKey\":\"error.internal.default\",\"message\":\"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.\",\"code\":500,\"name\":\"Unhandled Server Error\"}"}]} we want to know what's the root cause?

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Would you be able to share your document so I can run some tests?
Haris Haidary OneSpan Technical Consultant

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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there are 5 documents in the packages, please test .

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Looks like the attachment is too big. Can you try instead making it 5 different attachments?
Haris Haidary OneSpan Technical Consultant

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document 1

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document 2

Attachments
Form_8382.pdf265.52 KB

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document

Attachments

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document3

Attachments

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document4

Attachments
Form_9629.pdf239.96 KB

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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document5

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Looks like the pdf are still too big for attachments. Can you upload them on dropbox for example and send the download link to [email protected]?
Haris Haidary OneSpan Technical Consultant

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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thanks for help. I figured out the issue, it's our internal issue.

Reply to: what's this error message for "error.eslx.inputValidation.documentExtractFieldTy

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Would you be able to post a bit more details on it? So it can help others with the same issue.
Haris Haidary OneSpan Technical Consultant

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