switch signer in in-person signing

cindy | Posts: 381

switch signer in in-person signing

Wednesday, November 1, 2017 at 04:49am

Hi I capture the traffic when switch signer in the signer dropdown list. I found that it actually sends a request something like: https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true My test case is we have 2 signers to signer: signer1 and signer 2 1) create a token for signer1 to signing 2) when signer1 completes the signing, select signer2 in the in person dropdown to start signing at this step, I send the request to switch signer (similar one like: https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true ) after this request, it seems signer2 session is still not open. how to start the session for signer2? Anything I am missing here? Thanks, Cindy

November 1 Created

January 21 Last Updated

8 years ago Last Reply

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harishaidary | Posts: 1812

Reply to: switch signer in in-person signing

Wednesday, November 1, 2017 at 05:31am

Hi Cindy, We don't support switching between signers like so. I would instead recommend using the Event Notifier (https://www.esignlive.com/blog/esignlive-event-notifier) and listen for the SIGNER_COMPLETE event. Once signer1 completes signing, you will get the SIGNER_COMPLETE event returned to you and this would be your queue to create a new session for signer2 and update the src of your iframe.

cindy | Posts: 381

Reply to: switch signer in in-person signing

Wednesday, November 1, 2017 at 06:19am

Thanks for your reply. which means the request( https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true ) won't create the session for the new signer, it must need to get the authorization token for the new signer.