cindy

switch signer in in-person signing

0 votes
Hi I capture the traffic when switch signer in the signer dropdown list. I found that it actually sends a request something like: https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true My test case is we have 2 signers to signer: signer1 and signer 2 1) create a token for signer1 to signing 2) when signer1 completes the signing, select signer2 in the in person dropdown to start signing at this step, I send the request to switch signer (similar one like: https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true ) after this request, it seems signer2 session is still not open. how to start the session for signer2? Anything I am missing here? Thanks, Cindy

Reply to: switch signer in in-person signing

0 votes
Hi Cindy, We don't support switching between signers like so. I would instead recommend using the Event Notifier (https://www.esignlive.com/blog/esignlive-event-notifier) and listen for the SIGNER_COMPLETE event. Once signer1 completes signing, you will get the SIGNER_COMPLETE event returned to you and this would be your queue to create a new session for signer2 and update the src of your iframe.
Haris Haidary OneSpan Technical Consultant

Reply to: switch signer in in-person signing

0 votes
Thanks for your reply. which means the request( https://tst.esl.cibc.com/packages/Q85UFAY_Wf9jYW3mehuSbwFKzbs=/switch?from=joan1.river1%40email.com&to=joan2.river2%40email.com&hasSwitched=true ) won't create the session for the new signer, it must need to get the authorization token for the new signer.

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off