krishnanulicdk | Posts: 9

Receiving in-correct document status

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Hi, I came across an issue today, we are receiving the in-correct document status when we try to check that from .NET SDK. For Document 1: Package Id : DawPINFPRX_fGrvTnRi0DA6UV0I= Document Id : consent-Buyer API URL : https://sandbox.esignlive.com/api/packages/DawPINFPRX_fGrvTnRi0DA6UV0I=/signingStatus?signer=Buyer&document=consent-Buyer SDK _client.GetSigningStatus(new PackageId(packageId), signerId, documentId); For Document 2: Package Id : DawPINFPRX_fGrvTnRi0DA6UV0I= Document Id : b9c00c8d-647a-463f-9b1b-bb30d7470457 API URL : https://sandbox.esignlive.com/api/packages/DawPINFPRX_fGrvTnRi0DA6UV0I=/signingStatus?signer=Buyer&document=b9c00c8d-647a-463f-9b1b-bb30d7470457 We are receiving the incorrect document status from both SDK and API. THIS ISSUE IS IN SANDBOX

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harishaidary | Posts: 1812

Reply to: Receiving in-correct document status

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Hi, We are currently having some issues with the signing status of packages. Our team is aware of this issue and is currently working on fixing it. I will let you know for any updates. Sorry for the inconvenience.

krishnanulicdk | Posts: 9

Reply to: Receiving in-correct document status

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Hi, 1) When it gets resolved? Is there any timeline for that. 2) Will it impact the Release 11.13 (Coming 23-26 April 2018) Thanks, Krishna.

harishaidary | Posts: 1812

Reply to: Receiving in-correct document status

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Hi, I don't have any timeline for when this issue will be resolved but we are actively working on fixing it. I'm not sure if this will impact the 11.13 release. I will let you know when I know more.

harishaidary | Posts: 1812

Reply to: Receiving in-correct document status

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Hi there, The signing status bug has been fixed in sandbox. Can you please verify on your end if you are getting the correct signing status again? Thanks,

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