Silanis is not sending email bounce notification
Friday, July 13, 2018 at 05:50amHi,
I am not getting email bounce notification for wrong email signer in request. This is my post to silanis, please let me know is there anything missing in request. I have checked the email bounce check box in call back events.
{
"trashed":"true",
"documents":[
{
"extract":"true",
"name":"SmartApp_en_2017311",
"approvals":[
{
"fields":[
{
"name":"RepPropIns1Sign",
"extract":"true",
"type":"SIGNATURE",
"subtype":"CAPTURE"
},
{
"name":"DateRepPropIns1",
"extract":"true",
"type":"INPUT",
"subtype":"LABEL",
"value":"07/13/2018"
}
],
"role":"SIGNER_2010082"
},
{
"fields":[
{
"name":"AuthPropIns1Sign",
"extract":"true",
"type":"SIGNATURE",
"subtype":"CAPTURE"
},
{
"name":"DateAuthPropIns1",
"extract":"true",
"type":"INPUT",
"subtype":"LABEL",
"value":"07/13/2018"
}
],
"role":"SIGNER_2010082"
},
{
"fields":[
{
"name":"RepPropOwn2Sign",
"extract":"true",
"type":"SIGNATURE",
"subtype":"CAPTURE"
},
{
"name":"DateRepPropOwn2",
"extract":"true",
"type":"INPUT",
"subtype":"LABEL",
"value":"07/13/2018"
}
],
"role":"SIGNER_2010083"
}
]
}
],
"roles":[
{
"id":"SIGNER_2010082",
"signers":[
{
"email":"[email protected]",
"firstName":"amith",
"id":"SIGNER_2010082",
"lastName":"tiwari",
"auth":{
"challenges":[
{
"maskInput":"true",
"answer":"testing",
"question":"What was the name of the city where your mother was born?"
}
],
"scheme":"CHALLENGE"
}
}
]
},
{
"id":"SIGNER_2010083",
"signers":[
{
"email":"[email protected]",
"firstName":"FirstN",
"id":"SIGNER_2010083",
"lastName":"LastN",
"auth":{
"challenges":[
{
"maskInput":"true",
"answer":"testing",
"question":"What was your favourite toy when you were a child?"
}
],
"scheme":"CHALLENGE"
}
}
]
}
],
"status":"SENT",
"language":"en",
"name":"BMO Insurance eSign Package",
"due":"2018-07-28T13:41:49Z",
"type":"PACKAGE",
"userName":"eBix",
"userPwd":"3F166721197B5",
"settings":{
"ceremony":{
"events":{
"complete":{
"dialog":"true"
}
},
"inPerson":"true",
"declineButton":"true"
}
}
}
Thanks
Sairam
Reply to: Silanis is not sending email bounce notification
Friday, July 13, 2018 at 06:38amHi Sairam, As the previous post mentioned: If the domain is valid, system would send the bounce email notification within minutes. However, if the domain does not exist, you would receive the notification the next day. In your case, I believe the first gmail address is not verified, so you should have received an email within couple minutes. If you provide the package id, I could check the details of the package for you to find out why it didn't happen. Thanks for your post and hope this could help you!
Reply to: Silanis is not sending email bounce notification
Sunday, July 15, 2018 at 11:56pmReply to: Silanis is not sending email bounce notification
Monday, July 16, 2018 at 11:00amReply to: Silanis is not sending email bounce notification
Tuesday, July 17, 2018 at 02:56amReply to: Silanis is not sending email bounce notification
Tuesday, July 17, 2018 at 08:53amReply to: Silanis is not sending email bounce notification
Wednesday, July 18, 2018 at 02:05amReply to: Silanis is not sending email bounce notification
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Wednesday, July 18, 2018 at 11:50pmReply to: Silanis is not sending email bounce notification
Wednesday, July 25, 2018 at 09:51amReply to: Silanis is not sending email bounce notification
Friday, August 17, 2018 at 04:18am