Silanis is not sending email bounce notification

Hi Sairam, As the previous post mentioned: If the domain is valid, system would send the bounce email notification within minutes. However, if the domain does not exist, you would receive the notification the next day. In your case, I believe the first gmail address is not verified, so you should have received an email within couple minutes. If you provide the package id, I could check the details of the package for you to find out why it didn't happen. Thanks for your post and hope this could help you!

Hi Duo Liang Thanks for your support, below is the package id. 63379e9f-e7d0-4b4a-ae52-75868fab6274 Thanks, Sairam

Was there a result to this? We are also experiencing a longer than usual delay. If we resend invites with an invalid email, we immediately get the bounce notification, whereas we use an invalid email address during start of a transaction, the bounce takes quite a while to trigger.

Hi, The below responses I got in Callback ***************** This is for signer whose email is proper and complete ************************** SIGNER_COMPLETE63379e9f-e7d0-4b4a-ae52-75868fab6274SIGNER_2010083 ***************** This is for signer whose email is not valid ************************** 63379e9f-e7d0-4b4a-ae52-75868fab6274SIGNER_2010082 Thanks, Sairam

Hi Sairam, Sorry for the late reply. I checked with our backend system but I couldn't find your package, which environment are you using? Given the environment, I would make another ticket for you and response to you ASAP. Duo

Hi, I have created a new request/package and please find below request, response, package and environment details ************************************************************************* Request JSON ---------------------- {"trashed":"true","documents":[{"extract":"true","name":"SmartApp_en_2017590","approvals":[{"fields":[{"name":"RepPropIns1Sign","extract":"true","type":"SIGNATURE","subtype":"CAPTURE"},{"name":"DateRepPropIns1","extract":"true","type":"INPUT","subtype":"LABEL","value":"07/18/2018"}],"role":"SIGNER_2010220"},{"fields":[{"name":"AuthPropIns1Sign","extract":"true","type":"SIGNATURE","subtype":"CAPTURE"},{"name":"DateAuthPropIns1","extract":"true","type":"INPUT","subtype":"LABEL","value":"07/18/2018"}],"role":"SIGNER_2010220"},{"fields":[{"name":"RepPropOwn2Sign","extract":"true","type":"SIGNATURE","subtype":"CAPTURE"},{"name":"DateRepPropOwn2","extract":"true","type":"INPUT","subtype":"LABEL","value":"07/18/2018"}],"role":"SIGNER_2010221"}]}],"roles":[{"id":"SIGNER_2010220","signers":[{"email":"[email protected]","firstName":"amith","id":"SIGNER_2010220","lastName":"tiwari","auth":{"challenges":[{"maskInput":"true","answer":"testing","question":"What was the name of the city where your mother was born?"}],"scheme":"CHALLENGE"}}]},{"id":"SIGNER_2010221","signers":[{"email":"[email protected]","firstName":"FirstN","id":"SIGNER_2010221","lastName":"LastN","auth":{"challenges":[{"maskInput":"true","answer":"testing","question":"What was your favourite toy when you were a child?"}],"scheme":"CHALLENGE"}}]}],"status":"SENT","language":"en","name":"BMO Insurance eSign Package","due":"2018-08-02T14:06:04Z","type":"PACKAGE","userName":"eBix","userPwd":"3F166721197B5","settings":{"ceremony":{"events":{"complete":{"dialog":"true"}},"inPerson":"true","declineButton":"true"}}} Environment -------------------- https://sandbox.e-signlive.com/api/packages/ Package ID in the response ----------------------------------- package response from silanis is::{"id":"d45d2a91-e90f-4465-b91e-fe53fb60de28"} 2018-07-18 02:07:04:004 | DEBUG | ultipartRequest/ | ConverterJsonToXML | 247 - com.planetsoft.ihub.utils - 1.0.0 | : Json payload :{"packageId":"d45d2a91-e90f-4465-b91e-fe53fb60de28"} 2018-07-18 02:07:04:004 | DEBUG | ultipartRequest/ | ConverterJsonToXML | 247 - com.planetsoft.ihub.utils - 1.0.0 | : XML payload :d45d2a91-e90f-4465-b91e-fe53fb60de28 Response for Signer Complete for whose email id is valid -------------------------------------------------------------------------- Endpoint[seda://silanisEsignAsyncLoggingRoute?concurrentConsumers=20&waitForTaskToComplete=Never] Exchange[Message: d45d2a91-e90f-4465-b91e-fe53fb60de28SIGNER_2010220] callBack response is:::SIGNER_COMPLETEd45d2a91-e90f-4465-b91e-fe53fb60de28SIGNER_2010220 Response for Signer not complete for whose email id is NOT valid --------------------------------------------------------------------------------------- 2018-07-18 02:08:52:052 | DEBUG | oteNotification/ | HttpURLConnection | - - | sun.net.www.MessageHeader@1d625b3410 pairs: {POST /api/packages/d45d2a91-e90f-4465-b91e-fe53fb60de28/roles/SIGNER_2010221/notifications HTTP/1.1: null}{Authorization: Basic V1pvdGNaTWI5endROmRZZXU1ajRQYVZJQQ==}{Content-Type: application/json}{Accept: application/json}{Cache-Control: no-cache}{Pragma: no-cache}{User-Agent: Java/1.8.0_60}{Host: sandbox.e-signlive.com}{Connection: close}{Content-Length: 4} ************************************************************************* Thanks, Sairam

Hi Sairam, I also encountered this issue in Classis US Sandbox environment. In this case, you can file a support ticket at [email protected] and I will follow up the ticket for you. Duo

Hi Duo Liang, Support ticket created, Case # 00108826 Thanks, Sairam

Hi Sairam, I just got confirmed that OneSpan Sign have closed the bounce email feature on US classic Sandbox. You still have this feature in other environments including US classic PROD. Hope this could help you! Duo

Hi Duo Liang, Can you please let me know the details of other similar eSign development regions for integration. Thanks, Sairam