Chris_Aub | Posts: 14

Email language issue

Friday, May 24, 2019 at 10:15am
0 votes
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English. This has worked in the past without our code changing to call the rest service, and I haven't seen anything in the release notes that mentions this. Is this a bug that was introduced in a release? This might be better suited for the REST API forum, but we are using the Apex SDK to build the package. Thank you
Approved Answer
Duo_Liang | Posts: 3776

Reply to: Email language issue

Friday, May 24, 2019 at 10:55am
0 votes
Hi Chris, I just confirmed with our support team that if your signer has an account with OneSpan Sign(within the environment), his/her sender level language setting would override the package level setting. So in your case, it seems you were sending an email to your own account and therefore the language can't be changed to French. Hope this could help! Duo
Duo_Liang | Posts: 3776

Reply to: Email language issue

Friday, May 24, 2019 at 10:24am
0 votes
Hi Chris, Could you provide a package Id and the environment you were using? Duo
Chris_Aub | Posts: 14

Reply to: Email language issue

Friday, May 24, 2019 at 10:38am
0 votes
This has been happening in multiple sandboxes and even in production, but here is a package id from one of our sandboxes (sandbox.esignlive.com): u7lrkuZuDC-RjdukcfG9DkVZtkc=
Chris_Aub | Posts: 14

Reply to: Email language issue

Wednesday, May 29, 2019 at 04:15am
0 votes
This, combined with a code fix on my side seems to have resolved the issue. I'll communicate this with testers to make sure they don't use their work Email, since many of them have a OneSpan account. Thank you
mwilliams | Posts: 957

Reply to: Email language issue

Thursday, May 30, 2019 at 11:45am
0 votes
Thanks for the update, Chris. Let us know if you run into any other issues!

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