mikcanf | Posts: 71

Intermittent connection error

0 votes

We are getting an intermittent service connection error when generating tokens,  do you have any ideas what would cause this issue?

Please refer the following Log details for the error:

{ "errorCode": "2108", "message": "<!DOCTYPE html>\n<html>\n\n<head>\n <meta charset=\"utf-8\" />\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <title>Service Unavailable</title>\n <link href=\"https://fonts.googleapis.com/css?family=Montserrat\" rel=\"stylesheet\">\n</head>\n\n<style>\n @media (min-width: 1125px) {\n #square1 {\n float: left;\n }\n\n .container {\n width: 876px;\n }\n }\n\n @media (max-width: 1124px) {\n .container {\n width: 438px;\n }\n }\n\n html {\n background-color: #F0F0F0;\n }\n\n .container {\n position: relative;\n margin: 162px auto;\n padding: 0;\n }\n\n #square1 {\n position: relative;\n width: 550px;\n height: 280px;\n background: white;\n box-shadow: 0 0 1px 0 rgba(0, 0, 0, 0.1), 0 1px 28px 0 rgba(0, 0, 0, 0.1);\n z-index: 1;\n }\n\n #square1 .service-unavailable {\n font-family: \"Montserrat\", serif;\n font-weight: 600;\n font-size: 20px;\n line-height: 28px;\n padding-top: 40px;\n padding-left: 60px;\n }\n\n #square1 .unavailable-msg {\n font-family: Montserrat;\n font-size: 14px;\n line-height: 25px;\n padding-left: 60px;\n }\n\n #square1 .thanks-msg {\n height: 17px;\n width: 214px;\n font-family: Montserrat;\n font-size: 14px;\n line-height: 17px;\n padding-top: 17px;\n padding-left: 60px;\n }\n\n .error-msg {\n height: 17px;\n width: 214px;\n font-family: Montserrat;\n font-size: 20px;\n line-height: 17px;\n }\n\n #square1 .ruler {\n border: 0;\n height: 1px;\n margin-top: 22px;\n margin-left: 60px;\n margin-right: 60px;\n background-image: linear-gradient(to left, #000000, #000000, #000000);\n opacity: 0.1;\n }\n</style>\n\n<body>\n<div class=\"container\">\n <p class=\"error-msg\">Error 503:</p>\n <div id=\"square1\">\n <h2 class=\"service-unavailable\">Service Temporarily Unavailable.</h2>\n <p class=\"unavailable-msg\">We are sorry about that, please try again. If the problem\n <br> persists, please contact your help line. </p>\n <hr class=\"ruler\" />\n <p class=\"thanks-msg\">Thank you for your patience.</p>\n </div>\n</div>\n\n</body>\n\n</html>", "failureType": "UserError", "target": "Send Token Request", "details": [] }


Duo_Liang | Posts: 3776

Reply to: Intermittent connection error

0 votes

Hi Mike,

 

Which environment and which API endpoint are you testing with? Also, have you got a ticket number reporting this to support team?

 

Duo


mikcanf | Posts: 71

Reply to: Intermittent connection error

0 votes

It is our "prod" environment/account with https://apps.e-signlive.ca endpoint. 

Case CS0046961 opened - Intermittent HTTP 503 Service Unavailable error when downloading OneSpan data via REST API


mikcanf | Posts: 71

Reply to: Intermittent connection error

0 votes

We've been told Intermittent HTTP 503 Service Unavailable error will be corrected in 11.38 release Dec 1st 2020.


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