Mobile Multiple Signers - Navigation to the next Signer Spot Disappears until you Move the Screen
Monday, October 26, 2020 at 04:32pmIf the signer has to apply more than one signature this is the experience i had. The navigation to the next signing spot disappears until you move the screen.
Is there a work around for this.
Reply to: Mobile Multiple Signers - Navigation to the next Signer Spot Disappears until you Move the Screen
Tuesday, October 27, 2020 at 09:21amHi Jennifer,
I can reproduce the same on both Android and iOS devices. If you preferred, I can fill in a support ticket ([email protected]) on your behalf and report this internally. Project management team will assess the ticket and determine if there will be a plan to fix it.
Concern of your future upgrade, you may also want to try our New Signer Experience in your sandbox account, which provides you a responsive and consistent experience across desktop and mobile devices. From my test, this issue (navigator disappears after signing) has been resolved in the new signing ceremony.
Duo
Reply to: Mobile Multiple Signers - Navigation to the next Signer Spot Disappears until you Move the Screen
Tuesday, October 27, 2020 at 06:15pmThank you Duo, yes please if you would let us know when the plan to fix will be in place.
In the meantime we will take your suggestion and check out New Signer Experience.