Verify transaction on Mobile Device - Page Cannot be Found

Hi,

We have started the Proof Of Concept that we have received by email from [email protected] and we have succeeded to call the https://gs.onespan.cloud/rpoc-saa/api/transaction/ which returned the following JSON response, from which we have extracted the token and the transaction id to proceed with next setp : Verify transaction on Mobile Device , and we have replaced the {{TRANSACTION_ID}} with the captured Transaction ID, and replaced the {{TOKEN}} with the captured Token as suggested in the sales email.

the verification url is like :

https://salesdemo-dealflo.uat.eu1.tid.onespan.cloud/sales/#/esign/0f42d17d-d215-468c-a047-662b85816807?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiIsImtpZCI6IjI4NTliZDQwLTAyOTAtNGE3ZC1hOWZhLWQ5YjMxYmRiMGZiYyJ9.eyJyb2xlIjoiQ3VzdG9tZXIiLCJzY29wZSI6WyJzZXNzaW9uX2NyZWF0aW9uX2F1dGhvcml6YXRpb25fY29kZSJdLCJ0cmFuc2FjdGlvbl91dWlkIjoiMGY0MmQxN2QtZDIxNS00NjhjLWEwNDctNjYyYjg1ODE2ODA3IiwiY2xpZW50X2lkIjoiUGF0aF9Tb2x1dGlvbnMiLCJqdGkiOiIzNDllZWNlNy1mNzlkLTRmMTktOGU5My01OTM2ZDQ4NjFhNTIiLCJpYXQiOjE2MzEwMjE1MDgsImV4cCI6MTYzMjMxNzUwOH0.JOhd23N_mtP695rdeqAeUs76TbjV7k0ZmZLDFvN5neJiuPd2t9vqixt6XJyKxkIU2A00X8etGIl552ocwmqDsw
 

but if we open the URL in the browser we got page not found like following screen capture, we are getting a page not found noting that we tried the above complete url on mobile device browser.

 

To note also that the transaction id is valid and we are getting 200 OK response of we try to verify the transaction status ;

 

please could you feedback what's wrong, and how we should construct the URL to be opened from mobile device and how to complete the step Verify transaction on Mobile Device ?

thank you

Create a transaction REST webservice response : 

{

"id": "87f893ac-f63b-44e0-84cf-bd005251fd28",

"status": "new",

"finalized": false,

"request_ids": [],

"tenant_id": "salesdemo",

"brand_id": "sales",

"workflow_id": "00000000-0000-0000-0000-300000000007",

"language": "english",

"opaque_id": "WorkflowExternalMitAt",

"created": "2021-09-07T14:34:00.645Z",

"completed": "",

"status_changed": "2021-09-07T14:34:00.356Z",

"last_api_request": "2021-09-07T14:34:00.645Z",

"users": [  {

"groups": [],

"first_name": "Nabil",

"middle_name": "",

"last_name": "Feghali",

"title": "",

"role": "Customer",

"gender": "unspecified",

"phone_number": "+XXXX4567890",

"fields": [],

}],

"tokens": [  {

"token": "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiIsImtpZCI6IjI4NTliZDQwLTAyOTAtNGE3ZC1hOWZhLWQ5YjMxYmRiMGZiYyJ9.eyJyb2xlIjoiQ3VzdG9tZXIiLCJzY29wZSI6WyJzZXNzaW9uX2NyZWF0aW9uX2F1dGhvcml6YXRpb25fY29kZSJdLCJ0cmFuc2FjdGlvbl91dWlkIjoiODdmODkzYWMtZjYzYi00NGUwLTg0Y2YtYmQwMDUyNTFmZDI4IiwiY2xpZW50X2lkIjoiUGF0aF9Tb2x1dGlvbnMiLCJqdGkiOiIzYzZmMzczNi0wODQ3LTQwM2ItODc2ZS0wZjIyODliZDM1NjUiLCJpYXQiOjE2MzEwMjUyNDEsImV4cCI6MTYzMjMyMTI0MX0.do3xDUKb4xYA46yIMaW5vYCw3_JLxkynK7B9uD3naTmkwwbj2ugk53xw94i-13n-P199HeOicPL9dRpmoBzFvw",

"role": "Customer"

}],

"documents": [  {

"id": "Consent",

"version": 1,

"version_uuid": "d77918ca-d7cb-416f-91cd-766342b0c0f8",

"title": "Pre-contract Consent",

"description": "This document needs to be reviewed and approved",

"document_template_id": "babdf419-6144-4e01-b8fb-98c863c9a2b1",

"content": "sfs://dealflo_db/default/salesdemo/transactions/87f893ac-f63b-44e0-84cf-bd005251fd28/docs/Consent/1_d77918ca-d7cb-416f-91cd-766342b0c0f8",

"groups": [

  "agreements",

  "print_copy",

  "default"

],

"pre_processing": [],

"sections": [],

"annotations": [],

"signatures": [  {

"id": "e488419d-62ce-4ffc-bcd4-62065867a7ed",

"status": "unsigned",

"role": "Customer",

"anchor_offset_x": 0,

"anchor_offset_y": 0,

"signature_block_text": "CLICK TO CONFIRM YOUR CONSENT",

"type": "acceptance",

"signer_location": "",

"signature_reason": ""

}],"watermark": {

"text": "Review Copy",

"font_name": "Helvetica",

"font_size": 12

},

"number_of_pages": 2,

"format": "unspecified"

},  {

"id": "DocumenTforsignature",

"version": 1,

"version_uuid": "d86113bf-b59d-4ea6-b347-888faac52b98",

"title": "Contract",

"description": "This document needs to be reviewed and signed",

"document_template_id": "babdf419-6144-4e01-b8fb-98c863c9a2b2",

"content": "sfs://dealflo_db/default/salesdemo/transactions/87f893ac-f63b-44e0-84cf-bd005251fd28/docs/DocumenTforsignature/1_d86113bf-b59d-4ea6-b347-888faac52b98",

"groups": [

  "agreements",

  "print_copy",

  "default"

],

"pre_processing": [],

"sections": [],

"annotations": [],

"signatures": [  {

"id": "e488419d-62ce-4ffc-bcd4-62065867a7ef",

"status": "unsigned",

"role": "Customer",

"anchor_offset_x": 0,

"anchor_offset_y": 0,

"page_number": 2,

"x": 80,

"y": 425,

"x_percent": 13,

"y_percent": 52,

"width": 163,

"height": 58,

"percent_width": 0.251,

"percent_height": 0.082,

"signature_block_text": "Signed",

"type": "signature",

"signer_location": "",

"signature_reason": ""

}],"watermark": {

"text": "Review Copy",

"font_name": "Helvetica",

"font_size": 12

},

"number_of_pages": 2,

"format": "unspecified"

},  {

"id": "default_merged",

"version": 1,

"version_uuid": "a3f5f63a-7c11-46fe-a08c-50b6458ff502",

"title": "All documents for printing",

"description": "",

"document_template_id": "",

"content": "sfs://dealflo_db/default/salesdemo/transactions/87f893ac-f63b-44e0-84cf-bd005251fd28/docs/default_merged/1_a3f5f63a-7c11-46fe-a08c-50b6458ff502",

"groups": [

  "generated_documents"

],

"pre_processing": [],

"sections": [],

"annotations": [],

"signatures": [],

"format": "pdf"

}],

"expiry_period": 90,

"expiry_timestamp": "2021-12-06T14:34:00.356Z",

"version": 1,

"configuration": {

"redirects": [],

}

}