Locked PDF?Friday, July 29, 2022 at 04:47pm
Our imaging team is complaining about the OneSpan documents that they are receiving:
"Is there any way to disable the secure feature of Saleforce’s e-Signed documents?
We have been experiencing an uptick in issues with PDFs being rejected. Our investigation found that end users are using OneSpan e-sign capabilities via Salesforce to get the documents signed. When the documents are attached they come in as secured documents which cannot be uploaded because they fail our validation check."
Have you seen similar issues before? What options do we have with the Apex SDK? I see posts elsewhere about downloading the flattened version of the PDF. Does the SDK support that?