CC additional internal users on signature ceremony completion emails.

Anway Kabir | Posts: 23

CC additional internal users on signature ceremony completion emails.

Monday, January 6, 2020 at 08:13am

Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We have this below scenario: 1. Salesforce user XXX sends an e-signature request to customer. 2. Customer signs the document. 3. Person XXX receives and email from [email protected] that documents are signed, along with all the necessary attachments. We would like some additional salesforce users to be CCed on these signature completion emails. Our question is, while creating the package, is there any way we can add additional contact information who will be CCed on these emails? Please note, we do not want to build any custom process to again send 'additional' emails to these other users. We want to CC them on the same signing ceremony completion email. Thanks Anway Kabir

January 6 Created

January 21 Last Updated

2 weeks ago Last Reply

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Duo Liang | Posts: 3777

Reply to: CC additional internal users on signature ceremony completion emails.

Monday, January 6, 2020 at 09:25am

Hi Anway, From your description, you can add the additional emails as the reviewers to your package, so they will both receive the invitation email and the completion email. To add an email as a reviewer, you simply add them as a role, and didn't assign any signatures/fields to them. Or if the CCed person is internal and the email is static, it's possible that you add a separate email template "email.transaction.complete". This email template is by default disabled and sent to your package owner, you can change the target email. (with this email, the signed documents are not attached, and it's more used for archive purpose) Duo

Mahesh D | Posts: 3

Reply to: CC additional internal users on signature ceremony completion emails.

Friday, February 6, 2026 at 06:59am

Hello, we have the same requirement. I tried adding a role with signer order '0' with no signature/fields but both signing request email and completion emails did not add the person in CC. please let us know how we can proceed. if possible share working code snippet for Apex.