As documented here, the maximum size of a single document is 16 MB. Smaller documents yield better performance — we recommend under 5 MB per document. (As far as I remembered, 10MB might be a limitation few years ago)
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Because the Amazon Email Service can't process attachments over 10 MB, recipient (typically sender) won't be able to get evidence summary and zipped signed documents email ("email.evidence.summary") when the total size of the message (includes email and attachments) sent to the Amazon Email Service is more than about 10 Mb.
Duo
Duo LiangOneSpan Evangelism and Partner Integrations Developer
Reply to: 10mb or 16 mb upload limit
Thursday, January 21, 2021 at 04:02pmHi Lori,
As documented here, the maximum size of a single document is 16 MB. Smaller documents yield better performance — we recommend under 5 MB per document. (As far as I remembered, 10MB might be a limitation few years ago)
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Hi Lori, As documented…
Tuesday, April 27, 2021 at 07:36amHi Duo, is there a maximum size for the AWS service to be able to send the 'evidence summary ready" email notification to the sender.
Reply to: 10mb or 16 mb upload limit
Tuesday, April 27, 2021 at 08:17amHi Lori,
Because the Amazon Email Service can't process attachments over 10 MB, recipient (typically sender) won't be able to get evidence summary and zipped signed documents email ("email.evidence.summary") when the total size of the message (includes email and attachments) sent to the Amazon Email Service is more than about 10 Mb.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer