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We are Generating the documents from another vendor WK(Wolters Kluwer) and passing it to onespan Esign.But we are facing issue while mapping the X/Y coordinates. Because top/left fields of e-sign are calculated from top left of the page…
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Hi,

I have a sender account, when I login, I can change my language in the right upper 'language' dropdown list, once I changed, is this new language saved to my sender profile? if so, where is the sender profile? can…

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Can you confirm whether it's 10 or 16 mb limit n the total documents.

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Is it possible to have a bar code placed on the evidence summary document?

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Hi,

 

I have a scenario where I would like to create a group of 2+ signers and require 2 of the members of the group to sign in multiple locations.  From reading the documentation with the APIs and looking…

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Have tried every possible parameter to PackageService getJournalEntries that I can imagine and every value returns a 404. I added several notary journal entries to package ArdXvFMXC6rdEW6lpzHYhb4T1Pk= can you tell me the…

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Specifically the check-box that ensures automatic email delivery of final signed docs. This is over-written each time to a default un-checked setting, which adds an extra step to the package creation process for user-driven signing.
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we get attached error:

 

error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration

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Hi Team,

We are using .net rest api to create transactions. We have one scenario where we are getting error from OSS:

"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default",…

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I was a bit surprised to find the PackageService.updatePackage only updates package-level properties and does not deal with the complexities of adding/removing/updating the signers and documents. Given that, I am wondering if it would…

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Hello,

 

When we create a package and send it to OneSpan, OneSpan sends an email to the customer to inform him/her that there is a document which he/she can sign. In this email, there is also a link to OneSpan…

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Hi Team,

 

Can you please help us to prepare the JSON request for below data. We are using REST API with .NET.

Please find attached document for the details.

 

Thanks,

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Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an…
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Hi Team,

We have below types of documents in the create transaction request.

1. Sign  2. View   3. Accept

Please clarify below questions:

1. How onespansign handles…

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Has anyone have a preference in which browser to use in preperation for OneSpan stopping support of IE in 11.39?

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I know that SMS is considered two way authentication but is QnA considered to be the same?

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Hi,

Could auto email reminder configure at account level? if yes, could you please show how to configure it?

Thanks

Wendy

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Is suppression different than blacklisted if so what is suppression and why would someone need to be removed from the suppression list.

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Hi

Just checking if there is any new techniques for email journalling.

We are in an industry that requires a record to be kept for each email communications. For the email originating in OneSpan SIgn accounts, we…

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Hi Team,

How to set email reminder parameters while creating JSON request?

Below parameters we are using to set expiry option at the time of Transaction creation.

1. DefaultTimeBasedExpiry

2…

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How can I embed a button labelled "version française" within the email template so users can click on the button and see the French version of the templates.

Currently for the account.invitation…

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If our account owners are all in Toronto but our senders are across Canada  do you suggest that senders set their own personal profile timezone? 

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Hi,

Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.

1. What happens to the requests that were completed at OSS end but not posted to…

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We would like to know the following

 

  1. Can the Esign Emails be invoked in French?
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Support team says my html template is fine but why is this error showing when an invitation is sent out.