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Hi,

Does OneSpanSign support both Pascal and Camel casing?

if no, can you pls share what does it support

Thanks

Naresh

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You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous communications to tell…

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Hi,

I am discussing with my corporate security to allow our teams to use the upload document feature with the malware detection. I was wondering if there is any thing I can share with our security team about the malware…

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Hello,

We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. 

The size of the document we tried to upload is 162 pages and it is 2…

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We have developed an API service wrapper for OneSpan Sign, using .NET framework 4.7.2. This service is currently deployed within an Azure Service App. We are investigating the possibility of moving this service to a container and…

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Is there a limit on the number of questions that can be presented for validation. The code examples use two Q&As and the UI has a limit of two. Does the API have the same limit?

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Hi,

our client tried to delete account in the Owner account via Sender UI, after he clicked 'x' (delete) button, nothing happened in the GUI, but we found there is error in the log, any idea?

 

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Where may I find documentation, code share, etc. for OneSpan version 6.2?

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Hi Duo;

This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out…

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Hi Duo

I have a customer that wants  to copy the templates or  Layouts from their FedRAMP Sandbox subaccount to a different Sender in a different subaccount in FedRAMP production

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Hi,

from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox

could you explain where are other 13 packages ?

thanks,

Cindy

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Hi,

I'd like to know how to create package with digital signature PDF form (see attachment), normally we have PDF form with Acro field. could you please share the API/SDK create package payload ?

 

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We are using the API key, for our production account.  How can you have multiple branding options when it comes to using the API key?  I am not sure I am asking this very well, so let me know if there are other things I can…

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Hi,

I have the question regarding layout after transferring ownership

Example:

sender UI account "A" as the owner, sender UI account "B" as the sender under "A"

1) "A" creates the layouts and make…

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When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have…

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Hi, I would like to know if there is a way to set an external reviewer (different from the user that creates the transaction) who would check if it is correct a mandatory attachment for a signer. This reviewer would also need to receive…

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If I upload a document and a signing page is upside down am I able to rotate it?

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Hi,

I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.

 

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Hi ,

 

Some of our clients experienced the below issue, when clicking the signature box,…

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I am fairly new to OneSpan sign API. I'm using Java SDK. Two questions:

I've noticed that when I tab through fields, a certain field is skipped. If I keep on tabbing, I eventually reach the skipped field. Is there a way…

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Anyone had problems opening esign packages using MS Edge?  Click opens new tab but returns a user back to the salesforce record without showing the package record

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Hi,

 

I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document.

Please let me know if there is any documentation or any one implemented.&nbsp…

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Hi,

is there any way to delete the layout from backoffice?

 

thanks,

Cindy