| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
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Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use. For example, |
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Hi, in my sandbox account , the attachment is enabled. 1) when I create the package not select delivery as attachment for the signer with gmail, complete email is not delivered to GMAIL as attached error from our CIBC… |
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Hi, when enabling email.evidence.summary template, is it possible to get signed document only not both signed document and evidence summary?
thanks, Cindy |
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We are looking into Signature Pads, for Capture Signature, that are compatible with OneSpan. Are there any recommendations as to which ones will work best for this?
|
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If we submit a ticket and have a user moved from one of our Production OneSpan Sign accounts to another of our Production OneSpan Sign accounts, does this also move their transactions, templates, layouts, etc.? We have one account that… |
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Hi Team, I am trying to figure out the way to convert the unit measurement in our system (millimeter) to OneSpan unit. Today we use this formula to convert the signature coordinates in my application to OneSpan: … |
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Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached… |
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We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts… |
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In the Account Configuration panel there is reference to something called 'imprint fields' but there is no description as to what imprint fields actually are and I cannot find any reference to this configuration in any guides. |
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Without an enhancement request is it possible to restrict a group of users to only be able to select a template and not allow them to upload documents? |
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Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process? Essentially, can we print a replica of… |
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Is it possible with text tag extraction to send two PDF documents with the payload? If so, can you share an example - we are not finding any examples? We are using the OSS ReST API to send payload data. |
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How can I enable KBA for my sandbox account? I need to be able to create a package with KBA enabled for troubleshooting purposes. |
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Hello, We started integration with oneSpan and our applications and we are now facing issue with callback notification service. We have 2 applications which can initate signing process in oneSpan (sales app and… |
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Hello! We has just started our production account with OneSpan for the use of OneSpan Sign, which was live as of 3/1/2023. Specifically, we had a sandbox account to test the integration with Laserfiche Cloud and I… |
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Hi,
How to send multiple document using API when creating the package?
Thanks in Adv. |
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Hi, resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI. I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however… |
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Hi, when my client opened the downloaded document in adobe, it is showing the message (see attachment). as of I know, once document is signed for partial … |
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Hi All, I'm starting integrating the signing platform through a POS application I've used other signing platforms but the name of the entities seems to be different so I'm quite puzzled about where/how to start. … |
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Share from support ticket: What is the international SMS phone number format for OneSpan Sign? |
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Hi, I received the following message during the eSign. Could I know in what situation I'm receiving the message below?
Could not create a new package. Exception: Could not upload… |
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Hi , I have a package (see attachment for the package details), there are 2 signers required to sign the package (1st signer required to sign form 6249 and… |
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I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion… |
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Normal topic
I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would… |
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I have run the UI based transaction report and only the sender information is provided in the excel file. I have run the delegation report which only provides me the delegation activities, nothing transaction level related. |
