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    update email after signing started

    Hi,

     

    I saw one post in the forum, and saying after signing started, not able to update the signer's email address. but I tried it with SDK call and it seems works for me.

    anything I missed?
    Flattened Document vs Unflattened document

    Signer can be configured to receive flattened OR unflattened version document. I’d like to know what is pro’s and con’s about flattened vs unflattened version document? What is your recommendation for signer?
    Certificate Install Question

    Trying to go thru the steps described here:

    https://community.onespan.com/products/onespan-sign/sdks

    My keytool list shows the required…
    Override $PACKAGE_OWNER_EMAIL via API SDK

    Is it possible to override $PACKAGE_OWNER_EMAIL when createPackage via API SDK?
    International phone number to get OTVC when perform SMS

    What is customer experience  with international phone number to get OTVC when perform SMS authentication? Is it as good as domestic? Do you have any issue with international phone OTVC when perform SMS authentication? …
    Digital vs Electronic Signature

    Very new to this. One of our clients requires 'digital' vs 'electronic' signature - that is, the signer must have a PKI certificate and the private key of the user's certificate is used to create the signature. Does the OneSpan API…
    Bulk Add Sender app

    I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.
    Accept TIFF upload format

    Is there a reason why you can't upload TIFF file format?

     

    Thanks
    16MB limit

    It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue…
    Account setting questions

    Hi,

    1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?…
    delegation limit

    Can you confirm if there is a limit to how many delegates you can have.
    emailDocumentsAndEvidenceSummary

    Hi,

    I'd like to know how this setting works:

    in the settings.feature, if I set "emailDocumentsAndEvidenceSummary" = true, what will happen?

     

    thanks,
    Cindy
    Template with blank recipient

    I'm creating a template and it appears I have to set the recipient as placeholder and when the users use this template they have to change it from placeholder to recipient?  Is there a way I can create a template that has the…
    Bulk transfer senders from one account to another
    Sender Managementbulk uploadtransaction details

    Hi,

    We are creating new Onespan Sign accounts, and need to transfer senders from older accounts to the new ones. Since there are over 1,000 senders to transfer between accounts, is there a way to do it in bulk ?

    Also…
    branding bar

    Hi,

    In the package.settings, I set “brandingBar" : null,”, but somehow the logo is still showing when signer start to signing? what cause the issue?<…
    Bulk Invite Sender Tool – Java - source code?

    Would it be possible to share OneSpan sample code for the Bulk Invite Sender Tool – Java? - https://community.onespan…
    download button setting

    Hi,

    what's the difference between "withDocumentToolbarDownloadButton" and "withGlobalDownloadButton"?

     

    thanks,

    Cindy

     
    Error on "Confirm"

    Does anyone know why the user would receive this error when they confirm?
    withInPerson and withoutInPerson

    Hi,

    I am not quite understand what is the difference between set documentPackageSettingsBuilder.withInPerson() and documentPackageSettingsBuilder.withoutInPerson()? withInPerson can only be set when do signing on site?…
    TimeZone Settings
    time zone

    Guys,

    I am using this as a reference for timezones.

    https://www.onespan.com/blog/onespan-sign-release-1121-time-zone-support

    …
    sms page customization

    Hi,

    I am wondering if SMS page (attached) has resource file associate with, can we customize the wording?
    Field with monospace character required

    Hello,

    I am trying to implement a document with some fields that forces each character to occupie a specific space. The only way I was able to do it right now was creating multiple 1 character textbox for each space but its…
    email complaint template

    Hi,

     

    how to test email.complaint template? we are using CIBC SMTP server?

    thanks,

    Cindy
    decline email with 'go to transaction'

    Hi,

    When I receive an email informing me that a signer has declined or opted out, it includes the link to the transaction.  When I follow that link, if I was already logged in to the…
    merge account

    Hi,

    I want to merge one owner account to another account. from the merge sender option, 3) before merging the account owner to another account, please set one of regular sender of origin account as account owner.

    my…