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Switching from Sandbox to Production OneSpan Account - Laserfiche Cloud Integration

Hello!

We has just started our production account with OneSpan for the use of OneSpan Sign, which was live as of 3/1/2023. Specifically, we had a sandbox account to test the integration with Laserfiche Cloud and I…
Custom field in callback notifications

Hello,

 We started integration with oneSpan and our applications and we are now facing issue with callback notification service.

We have 2 applications which can initate signing process in oneSpan (sales app and…
How to send multiple document using API when creating the package
Hi, How to send multiple document using API when creating the package? Thanks in Adv.
Resending a Signing Invitation doesn't work

Hi,

resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI.

I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however…
Document was updated after signing

Hi,

when my client opened the downloaded document in adobe, it is showing the message (see attachment). as of I know, once document is signed for partial&nbsp…
New User,

Hi All,

I'm starting integrating the signing platform through a POS application

I've used other signing platforms but the name of the entities seems to be different so I'm quite puzzled about where/how to start.

…
International SMS phone number format
internationalSMS

Share from support ticket:

What is the international SMS phone number format for OneSpan Sign?
Eg.&nbsp…
Error message
errorError messages

Hi,

I received the following message during the eSign. Could I know in what situation I'm receiving the message below?

 

Could not create a new package. Exception: Could not upload…
Missing signature required 2nd signer to sign

Hi ,

I have a package (see attachment for the package details), there are 2 signers required to sign the package (1st signer required to sign form 6249 and…
SIGNER_COMPLETE event does not get received by addEventListener
OneSpanEVENT NOTIFIER

I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion…
Choose to Decline to Sign

I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would…
Transaction report that identifies the Delegated user that managed the transaction
delegatedTransaction

I have run the UI based transaction report and only the sender information is provided in the excel file.

I have run the delegation report which only provides me the delegation activities, nothing transaction level related.
Custom External Verification failure message

Can the validation error message be supplied in some way when doing external verification?
ADA transaction failed when confirm

Hi,

I created ADA transaction via API call, and when I tried to click "confirm" button" during signing ceremony, it showed error as attachment, any idea what's wrong?

I attached document and create package payload as…
Embed OneSpan inPerson signing URL in an iframe

Hi,

I am trying to resolve an issue when using iframe to load the inPerson (where all parties can sign in same URL) signing URL in tablet (iPad) Safari. I wonder if there anybody facing this same issue before and have the…
document extraction for text area

Regarding document extraction, I read the following information from your website, and doesn't mention not support for text area, So what's the tag should put in the PDF file…
Maximum number of Signers/Recipients
signersrecipient

Looking to figure out if there is documentation or a reference to the maximum number of signers/recipients one can have in any given document. 
Add new signer to already signed document

Is is possible to add a new signer to a document which is already signed?

I tried with below code

PackageId packageId = new PackageId("orB4GBrQKn33YIF6XJFgDMGdkb4=");

    ossClient…
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""

Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?

FYI,

&nbsp…
Using Sender as a Signer
Sender AccoountSender as a Signerrest api

Hi Duo, 

I was trying to send the transaction to sender for signing as well. In some of the instances in our use cae, there might be a case where the sender also needs to sign the transaction. If I am not wrong, I had…
Accessibility transaction

Hi,

I tried to create accessibility transaction in sandbox, and follow the instruction from this link(
how to extract text tag filed from PDF

Hi,

How OneSpan extract the text tag field from PDF? 

for example: for Acrofield PDF, we are using itext to read acrofield as PdfReader.getAcroFields().getFields(), do you know how to read text tag using itext?…
Javascript Event Notifiers

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/using-javascript-event-notifiers

 

For the events listed as "Can Event Be Temporarily Stopped?" what does that mean? …
Signature reason additional information

Hi is there a way to add information to the signature reason that is shown on the PDF when viewing the signature properties?
VPAT and ADA Compliance Documentation
VPATADA Compliance

Hi Duo;

Can you share the link to the most current ADA Compliance documentation and the most current VPAT?

You can send link to the email registered to this account.

Thanks!