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Missing signature required 2nd signer to sign

Hi ,

I have a package (see attachment for the package details), there are 2 signers required to sign the package (1st signer required to sign form 6249 and…
SIGNER_COMPLETE event does not get received by addEventListener
OneSpanEVENT NOTIFIER

I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion…
Choose to Decline to Sign

I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would…
Transaction report that identifies the Delegated user that managed the transaction
delegatedTransaction

I have run the UI based transaction report and only the sender information is provided in the excel file.

I have run the delegation report which only provides me the delegation activities, nothing transaction level related.
Custom External Verification failure message

Can the validation error message be supplied in some way when doing external verification?
ADA transaction failed when confirm

Hi,

I created ADA transaction via API call, and when I tried to click "confirm" button" during signing ceremony, it showed error as attachment, any idea what's wrong?

I attached document and create package payload as…
Embed OneSpan inPerson signing URL in an iframe

Hi,

I am trying to resolve an issue when using iframe to load the inPerson (where all parties can sign in same URL) signing URL in tablet (iPad) Safari. I wonder if there anybody facing this same issue before and have the…
document extraction for text area

Regarding document extraction, I read the following information from your website, and doesn't mention not support for text area, So what's the tag should put in the PDF file…
Maximum number of Signers/Recipients
signersrecipient

Looking to figure out if there is documentation or a reference to the maximum number of signers/recipients one can have in any given document. 
Add new signer to already signed document

Is is possible to add a new signer to a document which is already signed?

I tried with below code

PackageId packageId = new PackageId("orB4GBrQKn33YIF6XJFgDMGdkb4=");

    ossClient…
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""

Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?

FYI,

&nbsp…
Using Sender as a Signer
Sender AccoountSender as a Signerrest api

Hi Duo, 

I was trying to send the transaction to sender for signing as well. In some of the instances in our use cae, there might be a case where the sender also needs to sign the transaction. If I am not wrong, I had…
Accessibility transaction

Hi,

I tried to create accessibility transaction in sandbox, and follow the instruction from this link(
how to extract text tag filed from PDF

Hi,

How OneSpan extract the text tag field from PDF? 

for example: for Acrofield PDF, we are using itext to read acrofield as PdfReader.getAcroFields().getFields(), do you know how to read text tag using itext?…
Javascript Event Notifiers

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/using-javascript-event-notifiers

 

For the events listed as "Can Event Be Temporarily Stopped?" what does that mean? …
Signature reason additional information

Hi is there a way to add information to the signature reason that is shown on the PDF when viewing the signature properties?
VPAT and ADA Compliance Documentation
VPATADA Compliance

Hi Duo;

Can you share the link to the most current ADA Compliance documentation and the most current VPAT?

You can send link to the email registered to this account.

Thanks!

 
Add document to existing package

I was trying to add a new document to existing package and got the following error

Cannot edit or delete package.","name":"Access Denied"

I serached the forum and found out that the package should be in draft state,…
Text tag name

I have one question regarding Text tag, can we define a name for a text tag?

For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the…
Does anyone disable any auditing in MS Dynamics for OneSpan?
One Span SignDynamics

I would like to know if anyone has or disables any of the auditing that OneSpan enables in MS Dynamics.
 

I would also like to know if there are any repercussions with disabling auditing for OneSpan in MS Dynamics…
Transaction export and download tool - Bulk Download Transactions
Java

Good morning,

I am an insurance administrator and attempting to use the Bulk Download Transactions tool that was provided to me by OneSpan Support. We have over 500 new employees that are required to sign their benefits…
Exception "EsepCommand failed and no fallback available."
Good afternoon, My team is using the On-Premise version of ESignLive. This weekend, we updated one of our environments from version 6.2 to 6.5. We have done this in the past to the lower environments more or less successfully, however…
Injecting field values

Hi,

 

I was reading thru the injecting field values on this link https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/injecting-field-values?origin=developeresignlive.
Notification Email Control

Regarding this thread https://community.onespan.com/forum/disable-email-notification-signer

Have there been any additional controls added for email notifications? Specifically, we would like to disable email notifications…
OneSpan Production Redundancy

Got a notification that OSS-US-PROD-2 will be upgrading OS during a 3 hour window and it made me realize I do not have enough knowledge about the OneSpan production environment to know what this means for us. I see…