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    Send docs in PDF after signing

    Hi there!  It would be nice to specify that documents ALWAYS attach after a signing package is complete.  This currently has to be done per signer and in our industry, I want to ensure that ALL signed docs get sent to ALL…
    bounce-to in the email JSON

    Hi,

     

    In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?

      "bounce-to" : "$PACKAGE_OWNER…
    Access Denied
    access deniedSignee error

    Can some help me out with this error message?  The first signee had no issues but the second signee went to the package a day later to sign and then received an Access Denied.  Is it possible there was some kind of…
    When a signer SMS cellphone can be update

    HI,

    After a package is created with sms authentication, could you please let me know when I can update sms cell phone and when I can't update this sms cell phone?

     

    Thanks

     
    SMS cell length

    When I create package via SDK, I got between errors:

    1; when I set sms cellphone=64939837

    "Create Package failed. E-SignLive Error: Could not create a new package in one-step Exception: HTTP POST on URI

    Evidence summary via sender UI

    Hi

    From sender UI, when user click the download button, it will download all the signed document as zip file, is it possible to include evidence summary for each package when clicking ‘…
    roles

    Hi,

    from the documentation, there are 3 pre-defined roles: admin, manager and sender. Another concept is about 'owner' as user type? what's the difference between 'owner' vs roles? and can anyone be 'Owner'?

     <…
    In the callback JSON payload what is in the sessionUser property?
    callbackcallback event notification

    For the different callback notification events in https://community.onespan.com/documentation/onespan-sign…
    export signed documents and audit trail
    exportaudit trail

    I want to be able to download the signed documents and audit trail for all customers completed transactions? Is there any easy way to do this without having to go through the transactions one by one in the UI or writing an integration?<…
    email BCC list

    Hi,

    In the email template, for example email.decline, is it possible to have more than one bcc email, if so, how to configure multiple Bcc emails with corresponding display_name? the below sample only have 1 bcc email,

    …
    Handle Email Bounce

    Hi,

    We have the requirement to display the user whose email has bounced. We have used EMAIL_BOUNCE event, but that event is not having all the information it feels. Please propose a possible way to get the data during EMAIL…
    Signatures not trusted

    Whenever we download completed signature documents from the platform and open them in external PDF viewers such as Adobe Acrobat, the signature fields say there is an issue and that the certificates are not trusted.

    Why is…
    Optional Textfield/Checkbox

    In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:

     

    Before signing, Agent1 must…
    API Key
    api key

    Hi,

     

    Having a little trouble getting an API key so I can start using the product... I signed up for a developer sandbox and got an email with the following instructions.

     

    Get started…
    how to retrieve the package while package is marked as deleted

    Hi,

    I'd like to retrieve the document inside the package and also get package information when package is marked as deleted.

    Normally, I use API call to retrieve those information when package is available, but since…
    esign Mobile
    eSignmobile

     

    eSign Document is embedded as an iframe. While the signing ceremony is being performed on  mobile we came across unexpected behavior on clicking of Cancel in the pop-up (which is launched when we tap to sign)

    …
    How to change API Key for sandbox account

    We need to change the API Key for our sandbox account. How can we do that?
    process time for create a package

    Hi,

    currently I have a client with large document size (1870k), and this document is combination of several other documents, some of them with signatures, and some of them without . 

    I am looking for the option…
    Salesforce Lightning -Opening Packages using Microsoft Edge

    Anyone had problems opening esign packages using MS Edge?  Click opens new tab but returns a user back to the salesforce record without showing the package record
    unsupportedFileType
    Hi, when we create the package or upload the new document, I got 'error.validation.unsupportedFileType' error? in which scenarios, this error will throw? thanks, Cindy
    Delete eSign users - best practices
    eSigndelete sender

    Hi, 

    what are the best practices when it comes to managing senders that no longer work for the business? 

    Do you delete them from the system?

    If yes, how does it affect the existing docs they were…
    How long can a transaction remain in draft status?
    I have an a process that necessitates creating a transaction, and keeping it in draft status, well in advance of when it will be released for signing. (The transactions would generally be released throughout the day on July 1, but the…
    Multiple Tenants for OnPrem Onespan
    As we're building out our production environment, I've realized we may have an issue with several environments using the same instance of onespan when we are utilizing the event api integration. Can onespan be set up so that we can have…
    API Key Generate for Onprem eSign
    Looking for some guidance on how to obtain an API key for the onprem version of onespan. My question is, how do we generate and use the api key? In our lower environment we have a key that our app uses that is not referenced in the UI and…
    Evidence Summary Date Format Change
    How can i change date format in Evidence summary? Current Date Apparing as 2019‑Nov‑18 12:15:42 GMT Required - 18-Nov-2019 12:15:42 GST Thanks in advance!