Topic Replies Freshness Views Users
Additional Fields in Bulk Send
bulk send

Hello,

Can you have additional field in the CSV to populate a template.
Would need, first name, title and a dollar amount populate.
Signatures not trusted

Whenever we download completed signature documents from the platform and open them in external PDF viewers such as Adobe Acrobat, the signature fields say there is an issue and that the certificates are not trusted.

Why is…
Add Signed OneSpan Document to another package
documentcompleted package

Hi,

We have a use case where an Authorization document will be signed by our client. This authorization document will be used by several other internal members to sign the document again. This can happen after 3 months or…
color of button once I clicked

Hi,

for example, in my account email template (evidence summary), before click "VIEW COMPLETED DOCUMENTS" button, the wording showed in white, and background color is purple. (see attachment).Once it's clicked, the wording…
the link in the email template

Hi,

In my CA sandbox account '[email protected]',  I found the link for "view completed documents' button, the link is "https://sandbox.e-signlive.ca/sso/saml/login/alias/e-signlive?idp=xxxxx&amp…
Using OneSpan email invitations in addition to session token URLs - will this work?

Hello,

In this question I am not looking for any technical details or answers to how to integrate as I am fairly comfortable with our ability to do what is needed.  Instead, I am just looking for someone who might have…
How to set challenge question after all signatures are complete

Hi,

Is there anyway to set the challenge question after all signatures are complete. The scenario i have is one the package is generated and signed we send an email out to the user with a link to download the signed…
can't update document

Hi,

is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)? 

thanks,

Cindy
what to trigger the inPerson signing page via remote sign

Hi,

I have the inPerson package and start the signing from remote sign email, the screenshot is attached. but same package created in different account which is getting different "correct" signing page. I assume this is…
Different Email Templates
email template

Hello,

 

When we create a package and send it to OneSpan, OneSpan sends an email to the customer to inform him/her that there is a document which he/she can sign. In this email, there is also a link to OneSpan…
Create URL to signed documents

Hey how do i create a URL to send to client after all documents are signed by all parties. This is to give them ability to download package with signed documents in it.
Signed Field not visible in browsers

Hello Onespan,

I am stuck with the issue for a while and decided to post something here.

 

I am currently using two documents for signing.

One document is in .pdf format and this works fine.<…
Signer Order - Auto notification

Question on Remote Sign, where the signer receives an email. If the signing order is set, is OneSpan supposed to automatically email the next-in-order?

I have a setup with 2 signers. Using the Role index, they are 1 and 2. (I…
Embedding Signer Tags in a document uploaded to eSignLive
text tags{{esl:Signer1:signature}}

Hi excuse my ignorance as I am migrating from Adobe Sign and

trying to use the text tags to trigger Signer1 fields in my uploaded document.

I have tried a few iterations of trying to get a Signer1 Signature field…
Link URL to Signed documents

Hello

Instead of using the OneSpan Sign email.complete email to provide a link to the signed documents to each signer, I would like to send a custom email or via a web page.

Is there a way to build this link URL…
How to sign a signet document ?

Hi,

We plan to used signed documents with our custumer.

The document we will use is already signed by one of our managers.

When we use one signed document, the first signature is lost.

DMN

…
Callback - DOCUMENT_SIGNED not triggered

When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.
OneSpan integration with Laserfiche Cloud

We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.

 

We are at Step 6:  "Generate Configuration File" (See attached screenshot) and we need to supply the…
Dynamics CRM Field Mapping
DynamicsCRMConnector

In Dynamics CRM, I'm not able to show data from custom entity to the document. I am using conventions for field mapping, but it just shows field name not the data value from Dynamics CRM entity.

In the OneSpan documentation,…
Having One Signer Sign Twice in the Signing Order
I was wondering if there was any way to have a signer sign twice in the signing order. Here's an example of what I'm trying to do... I work at a university and we want to put our faculty evaluations in eSignLive. So first the faculty…
Text Field
packages

I am trying to update the text field inside a document in my draft package via post and/or put api for updating the specified document. The response is coming 200 on sanbox but wheneve I tried to change the value of the text field, it…
signingStatus API not returning correct status

In Sandbox, when I call the API for signing status, it always returns SIGNING_PENDING. 

I have one document with two signers, and one of them has completed signing. I can tell two ways: one there is a green checkmark…
Fishing emails

Hi there,

 

Did you encounter any fishing emails that mimics OneSpan emails? If yes, what kind? And what would your recommendation to identify a fishing email and then to mitigate risk to open fishing email?

…
how to get approval id without api key

Hi,

Is it possible to get approval id for the signer without API call? as API call required API key, and we don't want to expose the API key. 

As in on-prem v11.25, once launching the signing ceremony via token,…
Retrieving field values
Retrieving Field Values

Is there a way to configure OneSpan Sign to email field values from packages created from a template?