harishkonda

Authentication Token for Signer or Sender

0 votes
At my work place, we are trying to get a Sender Authentication token for a package using the below information /api/authenticationTokens/sender Authorization and Accept Headers are included. In Body, in the request payload, inlcuded packageId in JSON. Getting below error { "code": 404, "message": "The requested resource does not exist on this server.", "messageKey": "error.routeNotFound", "name": "Resource Not Found", "technical": "This route does not exist." } we are on version 11.0.4 I believe. Any inputs on how to make this work? Does this Sender token, depend on the Account configuration? If we disable the login into UI for a account and still have API access, can we still use this API to get a token?

Reply to: Authentication Token for Signer or Sender

0 votes
Hi Harish, You can always generate a sender token through the API to get a session. In your request, did you include a package id? For example:
{
  "packageId": "a1UXlExmZRUs6MI8yGHwQLLyeNk="
}
Also make sure you are hitting the correct url ( https://sandbox.esignlive.com/api/authenticationTokens/sender )
Haris Haidary OneSpan Technical Consultant

Reply to: Authentication Token for Signer or Sender

0 votes
I did make sure my request json has the package id as above and I am hitting the correct URI. Still getting 404 error. Is their any way to debug this problem by enabling any trace on server side to capture requests coming from specific API key or so?

Reply to: Authentication Token for Signer or Sender

0 votes
You can use a tool like Fiddler to monitor the requests going to eSignLive.
Haris Haidary OneSpan Technical Consultant

Reply to: Authentication Token for Signer or Sender

0 votes
Haris, I have did that already, and results are no different. {"code":404,"message":"The requested resource does not exist on this server.","messageKey":"error.routeNotFound","name":"Resource Not Found","technical":"This route does not exist."} Can you confirm or provide any references, from which version, we have this Authentication Token feature available in eSign Live?

Reply to: Authentication Token for Signer or Sender

0 votes
Hi there, Sorry for the late reply. I am away on a developer conference. A 404 error means that you are hitting an incorrect endpoint URL. What is the URL you are calling to?
Haris Haidary OneSpan Technical Consultant

Reply to: Authentication Token for Signer or Sender

0 votes
Haris, As already posted, I am hitting the URI /api/authenticationTokens/sender. Once again, this is internal at our work place, in an on-premise eSign version 11.0.4.

Reply to: Authentication Token for Signer or Sender

0 votes
If you're on-premise, then you will need to contact [email protected] as we have a dedicated team for on-premise. The developer community is mainly for SaaS users.
Haris Haidary OneSpan Technical Consultant

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