Topic Replies Freshness Views Users
Normal topic

Hi, 


I believe "sending of email" has been turned off on the sandbox I am using. we don't want them to send because sign them in the IFrame. 

But we are also doing email signing, and I was under the…

Normal topic

When a particular signer or role signs can we obfuscate certain data points to prevent them from seeing information?  ...while a different signer/role CAN see the information. This would help me with some design considerations…

Normal topic

Hi,

is it possible to retrieve API key from the owner account via API call? currently I knew, I can retrieve the sender account API key via API call.

 

thanks,

Cindy

Normal topic
I have a document that is generated on the fly by our web system. It's a PDF created by the back-end and then goes out for signing. I have been able to upload the document just fine. Once it goes out for signing, there are two signatures…
Normal topic

Hello, I'm upgrading an application that user Java SDK to the REST API. 

The application currently does in-person signing of 2 signers in an iFrame.

The design is to now allow the users a choice between in…

Normal topic

Hello,

We have the latest version of the on-premise OneSpan Sign platform and application installed here and we are quite confused as to why we are not allowed to create the same sender on more than one account.

We…

Normal topic

API Rest allows me to create a sender in an account. I could verify this process by viewing the sender from Admin> User, but I could not assign it roles through API. Therefore, he will not be able to manage or generate a transaction…

Normal topic

The OssClient.DownloadZippedDocuments method is throwing the following error sporadically.  The code below that contains this method works the majority of the time.  I would appreciate any suggestions on why this error happens…

Normal topic

we have created package with mandatory attachment from Signer?  is there any way to avoid approval request for openspan owner ? 

 

Normal topic

Some of our signers do not have the last name. What should be passed via REST API in such cases? Someone without a last name should be allowed to register a signature on his document.

 

Normal topic

Hi OneSpan team,

I have my account owner as:

first name = "Abc"

last name = "LLC"

With this, we have the PACKAGE_OWNER_NAME as "Abc LLC", which is used as part of the email templates. Is there a…

Normal topic

I am trying to get all completed packages over the last 90 days.  Ideally, this would be  a single call for all of my users' completed packages, but if I need to loop through the users I can, IF I can get their UUID from a…

Normal topic

When creating a new package from a template I am trying to populate one of the existing text fields only if I have specific information. How can I achieve this using the rest api?

Normal topic

Hello,

I need to get multiple signers to fill and sign a document to allow automatic debits/deposit transctions.

Most of the time I have 2 signers and I would like both of them to be able to fill up the…

Normal topic

In our scenario we have all the documents created in a temple and user will select some documents from the template in our application to esign or manually sign.

Each time when we create a package/transaction,  we are…

Normal topic

Hey guys,

How do we change the GMT to borrower's time zone in Evidence Summary?

evidence summary

Normal topic

Hi,

We have received some complaints from customers that are not receiving the OTP in their signature process.

We already raised a ticket to OneSpan support with the incident, and they told us that

Normal topic

Hello,

 

In the attached image, a signature properties interface we can see the Location: Client IP 172.16.4.81

 

My question is how can I edit this IP. Have been trying to…

Normal topic

One of your competitors offers something they call a 'document markup feature' that allows signers to make changes to documents and negotiate changes during the signing process. Does OneSpan have any feature like this currently or is it…

Normal topic

Guys,

When creating a package we have to upload the file via ByteArrayContent. Is there any way to download a document's byte array after it has been uploaded?

Normal topic
Is it possible to consume your API directly from front-end ex. Angular ? When i tried last time , i got "No Access-Control-Allow-Origin" message. Thank's
Normal topic

Guys,

I was told that there were now some new ways of doing the notary seal in the new signing experience. I have not been able to find any documentation on it and was hoping someone might be able to point me in the right…

Hot topic
Hi, I am getting the following error while connecting URL and application. ORA-29273: HTTP request failed. Below is the code snippet: UTL_HTTP.SET_WALLET('file:xxxxxx', 'xxxxx'); v_request := utl_http.begin_request('https://sandbox…
Normal topic

Guys,

I know you guys have been improving things for the new signing experience and I wanted to circle around to see if this workflow has been improved.

When we want to change notaries for a package do this workflow…

Normal topic

Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message 

 

{"message":"Unexpected error. We apologize for any…