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Guys,

We have a backup account that is not tied to a vault for testing. We've been told that one account that we are using for a notary has been set up correctly but when I try to update the professional identity fields for…

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Hi Team,

Received callback event 'EMAIL_BOUNCE' for domain  'fgtb.be'. but BP is claiming that it is a valid customer email id, Are there any restrictions on some domains?

is…

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I understand the following link is where I can test REST API Call:

https://community.onespan.com/products/onespan-sign/sandbox#…

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Hello,

We have the latest version of the on-premise OneSpan Sign platform and application installed here and we are quite confused as to why we are not allowed to create the same sender on more than one account.

We…

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/api/packages?predefined=all&from=1&to=99999&predefined=all

returns 

{

    "results": [],<…

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I have created a .Net web application to receive posts from the eSignLive server to handle event notifications (PACKAGE_CREATED, DOCUMENT_SIGNED, etc.) I am successfully receiving the events, parsing the Json posted to me, and handling the…
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Hi

I want to add click to initial signature feature on every page of the document, except on one page where the signature type will be capture type.

This page(where signature type will be capture type) is not…

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POST /apitoken/clientApp/accessToken endpoint not working on Vancity SBX.  Host portion is fine as it works with GET /api/sysinfo endpoint.

{

  "clientId": …

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I'm currently using the sandbox version of eSignlive and I wish to configure the designer view (hide various elements). I found
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I was trying  below API call and received web page instead of expected Payload

GET /api/sysinfo

HTTP Headers<…

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Hi, we want to keep track of the transactions that has been completed. We want to mark them as completed in our database. In order to avoid checking the same transactions more than once, we would like to retrieve the transactions…

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Hi, we want to keep track of the transactions that has been completed, that's why we would like to archive the transactions we already have in our DB as completed. I would like to ask if there's a way to archive multiple transaction in…

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Dear Champs,

I'm looking for REST API POSTMAN collection for GET https://sandbox.esignlive.com/api/packages/{packageId}/documents/{documentId}/pdf

Also advise where can we get packageId and documentId?

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Hi

On an In progress transaction (SIGNING_PENDING) with multiple signers & with Document A that is signed by (SIGNING_COMPLETE) Signer A, is it possible to update the document content (bytes) without losing the already…

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I'm querying packages from OneSpan Sign REST API. I don't use any filters, so I expect to get all of the packages. There are two, one in the inbox, and one in the drafts folder. 

Here's query

curl -X GET "https:…

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I am getting a 401 error when requesting an authentication token for a "SENDER" with a mixed-case email. Other places in the REST API do not require a lowercase value for email in the json.

The request I made was:

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Canada SBX = sandbox.e-signlive.ca

API = /apitoken/clientApp/accessToken

https://sandbox.e-signlive.ca/apitoken/clientApp/accessToken

header fields Accept + Content-Type  ( both set to application…

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Hi  Team,

 

I need to create a package with an existing unique id (custom id)

while creating a package,

ex for package payload

{

   ----------

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Guys,

I am trying to configure out settings and I see that you guys have the new signing experience, which looks awesome. Is there any way to configure the new items? I was looking through the Signing Ceremony Settings for…

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This API call requires {senderId} but when I use my "name" or "email" it does not work, nor does it work for any other value I could think of to try. The documentations says "The unique sender id" but what is that value? where does it…

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The “packageID” seems fine, works for other API call but “SignerID” from Evidence Summary does not seem to be recognized. Its confusing as items are referred to by multiple names, e.g. PackageID appears to be the same…

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The documentation talks about ApiKeyAuth (being deprecated) and ApiTokenAuth (recommended replacement).

Apparently a "Client Id" + "Secret" is combined to create a "Token" but I don't know how this is done for API's below.

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I'm trying to use SMS authentication for my signers, but I can't figure out how to format this in my JSON. Any ideas?
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Guys,

I am trying to find more information on this to see if this impacts us since we are using the callbacks. Can someone point me to an example of how this is being used/removed so that I can check if I will need to modify…