Automatically notify a signature declination to signers who have already signed
Friday, May 28, 2021 at 04:06pmHi,
I would like to know if in a transaction with several signers, there is a way to configure that if one of the signers declines the signature, this can be automatically notified to the signers who have already signed (in addition to the sender).
Thank you for the support!
Reply to: Automatically notify a signature declination to signers who have already signed
Monday, May 31, 2021 at 04:26pmHi AD240,
Currently, when signer declines a transaction, only the package owner will be notified through email, as per the documentation "List of Email Templates".
There's already an enhancement request requesting to "Send Decline Notification to All Recipients when one Signer Declines Signing in Concurrent Signing Workflow", I could vote be behalf of your organization and mention that you prefer to send to signers who have already signed.
On top of that, if you've already set up a callback listener, you could monitor the "Transaction declined" event and notify signed signers by your custom code.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer