Topic Replies Freshness Views Users
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Is there a way to create a template through the api or embedded js in a iframe? I ask because we'd like to embed onespan into our system but each client/department would have their own templates (create/edit/view) 

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HI there,

 

I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction.

Please advice.

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I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer…

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Hello, 

Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 

We requested this setup as we were under the impression that this would enable…

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Hello, Are we able to have the "signing date" display based on user time zone? For example, if the customer is accessing eSignLive in a pacific time zone, display signing date with PDT. And a customer in mountain time zone display…
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I have a document that I have applied a layout which includes a text box to enter a dollar amount. Is there a way to only allow a numeric response, no alpha characters? Or instead of saying 'Text Field' make it say 'Enter dollar amount'…

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Hi there!!!.

We are working with automations with OS.... and how to handle some scenarios where we need to define where to place the “signature” using a fixed position .<…

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Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not…
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Use Case: Client has Vertical Enterprise App that they can customize output.  We have trained them on text tags and they are very excited for dynamic signing blocks, etc.

 

Since the App knows about the…

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Use case: we have situation where the client is ALWAYS going to be doing in-house, in-person signings.

Documents are produced from their Enterprise App with embedded text tags, and sent to OSS via the print driver.

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I'm new to OneSpan Sign ... just switched over from DocuSign.  Trying to send a large pdf but I am unable to download it without the ERROR:  Cannot process document. Please make sure your document does not contain any…

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Hi,

I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection…

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Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=

The only change I can think of we made recently was to turn off the…

Hot topic

Hi, 

I want to customized the thank you dialog as picture (uploaded), once I applied it as body below, it doesn't show up as bold, Italic, and create new paragrah, could you please take a look what's wrong with it. how to…

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Is it possible to remove the 'Actions/Decline to Sign' option? For our use case, we would rather not have to program to this option. Is it customizable?

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Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!
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I require some help regarding some functionality:

1. How can we configure sent on behalf functionality in One Span in sandbox. Like from One Span Admin UI is it possible? If yes, can…

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Hi Team,

I was thinking to implement a dynamic authentication to One Span sign server from Guidewire. Currently how it works is we use the API KEY of the owner account and only that owner can review the package. But our…

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Hi,

This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment.

If I attempt to upload via the UI I get the following…

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Hi,

in our current on-prem v11.25, for InPerson signing, there is dropdown box for signers to choose who will sign. but same request to SaaS, I don't see the dropdown box anymore. where is the InPerson signing ceremony showed…

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What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? 

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Hi,

for InPerson signing, we manually launch signing ceremony with 

GET https://sandbox.e-signlive.ca/access?sessionToken=token

from Postman, I got the response as sessionId such as 

{<…

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Hi,

I would like to know if in a transaction with several signers, there is a way to configure that if one of the signers declines the signature, this can be automatically notified to the signers who have…

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Hi,

I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL.

 

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Hi,

I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did:

1. Create New Transaction with name "transaction 1"

2. Change Transaction name to "transaction 2", pop up…