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Hello team,

I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's…

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Hi,

When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form:

1. By default it selects Recipient when the package type is Template. It would be…

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Good afternoon, I am working on a document to add text tags with radio buttons.  I am using the text tag

 {{esl_optionG:Signer1:Radio:Group("Frequency"),Value("X"),size(15,15),offset(15,-3)}} 

and…

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Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.

Is there something we're missing that triggers…

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Hi! 

We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.

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Scenario: We have a two-page PDF where OneSpan form is programmatically created using Java SDK. We have a text field on both pages that are identical. We would like for the field on the second page to be automatically populated with the…

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Hello, 
I've had this issue for several weeks now and I'm not sure how to remedy it. 
On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see…

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What are the session timeouts for a signer?  How long do they have when signing a document to fill it out, etc...

I don't see a setting anywhere that we can change.  Can it be changed by support?

Thanks

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We create a package where Primary and Secondary signers are both true

We set the expiry datetime for 1 hour when we create the package

We process the package, then send the uploaded documents to OneSpan to sign…

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What are the maximum and minimum lengths of the question and answer fields in the Q&A authentication method?

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Is there another way of displaying the Signing Ceremony other than using a iframe?

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I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy…

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Hi there,

Is there any way to remove "Click to Sign" and "Click to Initial" text from the signature and initials tag in a word doc.

We have reduced the size of the tag by using "Size" parameter but the "Click to…

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I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question - Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"?
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On our main object, we have a quick action that fires a lightning component which on init queries for the necessary data & attachment, parses the url and then, fires an event to navigate to the url.

Recently when any user …

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Where can I get the Static Vector for the OCA sandbox test token?  When I try to use the test token Static Vector from MAS 2 step activation package, it shows error -4073 when I try to scan the activation cronto image.

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Hello, I am implementing signature for an iOs application, I am showing with WKWebView.

but I don't know how to hide or close this WKWebView when the user has finished signing. used WKWebView delegates, but when you…

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Hi, is it possible to wrap on multiple line the text of a text tag label? 

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Hi Team,

Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site.

We are seeing the below error in Safari browsers whenever the application tries to load the…

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Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.

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Hi Everyone,

When you login to OneSpan, https://apps.e-signlive.ca/login, on two tabs using the same web browser, the data on one tab (such as callback url, or secret key)…

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When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?

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Hi,

 

I have a document which two or more people need to sign it. I would like to for each sign OneSpan call my Callback API or when all people sign the document my callback api will be called by OneSpan.

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What is the difference between owner, manager and sender role?

Can you provide a list of permissions linked to each role?

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Can I ask how I can apply my signature to documents I send out for signing?