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Normal topic

Hello, I am implementing signature for an iOs application, I am showing with WKWebView.

but I don't know how to hide or close this WKWebView when the user has finished signing. used WKWebView delegates, but when you…

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Hi, is it possible to wrap on multiple line the text of a text tag label? 

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Hi Team,

Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site.

We are seeing the below error in Safari browsers whenever the application tries to load the…

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Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.

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Hi Everyone,

When you login to OneSpan, https://apps.e-signlive.ca/login, on two tabs using the same web browser, the data on one tab (such as callback url, or secret key)…

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When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?

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Hi,

 

I have a document which two or more people need to sign it. I would like to for each sign OneSpan call my Callback API or when all people sign the document my callback api will be called by OneSpan.

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What is the difference between owner, manager and sender role?

Can you provide a list of permissions linked to each role?

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Can I ask how I can apply my signature to documents I send out for signing?

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Hello,

Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup?

If yes, is there any way to overcome the limitation…

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In my current setup, I have a main custom object with two buttons: "Generate Contract" and "Send For Sign Off". The first button uses Conga Composer to generate the contract document and saves it to the main custom object. The second…

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Hi, 

 

Is there any template how to create a script to send out activation data email to multiple user.

 

 

 

IDENTIKEY Authentication Server version<…

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We would like to have multiple senders creating and sending transaction. But we want one or more accounts to be able to see all the transaction that are in draft, completed or in-progress for all senders.  These user…

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Where can I get the Static Vector for the OCA sandbox test token?  When I try to use the test token Static Vector from MAS 2 step activation package, it shows error -4073 when I try to scan the activation cronto image.

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dear team, can i use the Adhoc tool to create a bulk transaction creation with a CSV file where i can add a field l like Salary that is in the file and is filled in during in the document template field. i was looking at the csv file…

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A success message is displayed in the iframe once the document is signed. Our client would like to either remove this or customize based on language preferences - can you please advise if this is feasible and what parameters in the rest…

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Hi,

I have some questions regarding about the customized field using sender UI:

1) from the documentation, it seems we have to enable the feature, could you let me know where to enable it in the account level?

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Hi,

In sandbox, with classic UI, I created the package with 'in person' signing enabled, from desktop, I can see the 'in person' dropdown showed in the signing ceremony, but in mobile device, I don't see the dropdown. is it as…

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Hello,

Our integration using the .NET SDK involves showing the designer view in an iframe through our website. This has served us well over the years but recently we have gotten more and more customers reaching out with issues…

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I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question - Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"?
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You moved the location of the personal certificate client and didn't let your users with on-site instances of OneSpan Sign know about the change. As a result, a few of our users were unable to download it and sign documents. Fortunately…

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Hi, I found out the message showed in the mobile device is not consistent between 'decline' and 'opt out'. there is '.' in 'opt out' message. see the attachment is it resource change or code change? thanks, Cindy
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Hi, Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page. any idea? currently their solution is 1st loading login page, 2nd loading…
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Hi, I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon). what's the cause for that? and how to delete it? please see my attached screenshot. thanks, Cindy
Hot topic
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address…