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I'm new to OneSpan Sign ... just switched over from DocuSign.  Trying to send a large pdf but I am unable to download it without the ERROR:  Cannot process document. Please make sure your document does not contain any…

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Hi,

I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection…

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Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=

The only change I can think of we made recently was to turn off the…

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Hi, 

I want to customized the thank you dialog as picture (uploaded), once I applied it as body below, it doesn't show up as bold, Italic, and create new paragrah, could you please take a look what's wrong with it. how to…

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Is it possible to remove the 'Actions/Decline to Sign' option? For our use case, we would rather not have to program to this option. Is it customizable?

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Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!
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I require some help regarding some functionality:

1. How can we configure sent on behalf functionality in One Span in sandbox. Like from One Span Admin UI is it possible? If yes, can…

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Hi Team,

I was thinking to implement a dynamic authentication to One Span sign server from Guidewire. Currently how it works is we use the API KEY of the owner account and only that owner can review the package. But our…

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Hi,

This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment.

If I attempt to upload via the UI I get the following…

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Hi,

in our current on-prem v11.25, for InPerson signing, there is dropdown box for signers to choose who will sign. but same request to SaaS, I don't see the dropdown box anymore. where is the InPerson signing ceremony showed…

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What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? 

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Hi,

for InPerson signing, we manually launch signing ceremony with 

GET https://sandbox.e-signlive.ca/access?sessionToken=token

from Postman, I got the response as sessionId such as 

{<…

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Hi,

I would like to know if in a transaction with several signers, there is a way to configure that if one of the signers declines the signature, this can be automatically notified to the signers who have…

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Hi,

I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL.

 

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Hi,

I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did:

1. Create New Transaction with name "transaction 1"

2. Change Transaction name to "transaction 2", pop up…

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 I found an issue with the signature box on mobile (I have attached a video). 

Environment: Safari, iPhone12 


Step to reproduce

  1. Zoom in to…
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Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address…
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Hi ,

We are having documents inside a template. In runtime user is choosing what documents needs to be esigned based on that we will clone documents from a template and delete the extra roles and will send for esign.

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Hi ,

We are already using onespan . As per our design we have 10 documents in a template. In our UI user will choose out of 10 documents what documents  need to be signed . Based on that we will clone documents from…

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Hi,

I have a need to copy a template from one sandbox account to another sandbox, and I'm trying to use the OSS Template & Layout Copy Tool v1.5.3. I get the initial popup UI, but the 'Get Start' button is not clickable!…

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Hi,

I would like to know if, when bulksend transactions are generated, is there a way to generate each transaction with a different name to later identify them easier?

Thank you!

 

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Hi,

I am trying to create a transaction using a template and when I put myself as one of the signers, the tool displays a message saying that the signature settings for the signer will be removed (see the attached image)…

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Hi, 

Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign).

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Hello,

I have encountered a problem when I tried to create a package from a template with the rest API. I used all tips and instruction I found in the documentation and on forums, but I did'nt found a solution yet. Here is one…

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Hi there,

During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?