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A success message is displayed in the iframe once the document is signed. Our client would like to either remove this or customize based on language preferences - can you please advise if this is feasible and what parameters in the rest…

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We would like to have multiple senders creating and sending transaction. But we want one or more accounts to be able to see all the transaction that are in draft, completed or in-progress for all senders.  These user…

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Hi,

I have some questions regarding about the customized field using sender UI:

1) from the documentation, it seems we have to enable the feature, could you let me know where to enable it in the account level?

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Hi,

In sandbox, with classic UI, I created the package with 'in person' signing enabled, from desktop, I can see the 'in person' dropdown showed in the signing ceremony, but in mobile device, I don't see the dropdown. is it as…

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Hello,

Our integration using the .NET SDK involves showing the designer view in an iframe through our website. This has served us well over the years but recently we have gotten more and more customers reaching out with issues…

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I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question - Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"?
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You moved the location of the personal certificate client and didn't let your users with on-site instances of OneSpan Sign know about the change. As a result, a few of our users were unable to download it and sign documents. Fortunately…

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Hi, I found out the message showed in the mobile device is not consistent between 'decline' and 'opt out'. there is '.' in 'opt out' message. see the attachment is it resource change or code change? thanks, Cindy
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Hi, Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page. any idea? currently their solution is 1st loading login page, 2nd loading…
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Hi, I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon). what's the cause for that? and how to delete it? please see my attached screenshot. thanks, Cindy
Hot topic
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address…
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Hi, I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page. does it mean in my sender account, my 'email.forgot.password' template should be enabled? It seems my owner account has it…
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Hello, We have a business client who would strongly prefer that the signing experience does not redirect to the OneSpan sign-up/login page after session expiration. They have correctly noted that when using the mobile experience there is…
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Hi One Span Team, I'm using sign at home feature in my application, 1. After clicking on the email link "Go to Documents" and entering the pass code signed some documents and closed browser window. 2. Again I'm clicking on the email link…
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Hello, It appears the default behavior for the mobile web experience is to omit the display of the branding logo (the one that would display in the upper left in the desktop web experience). We are just curious, is there a setting that…
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In the admin page/integrator tab, we used to be able to see the API-Key. It no longer shows up (we are in sandbox). Wondering as to why we arent able to see the API key anymore.
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Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not…
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Hi, I need to add third challenge question and answer to the Signer. I am not able to find any method. please help me out on adding the third question. code --> foreach (var signer in signingPackage.Signers) { packageBuilder.WithSigner…
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Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can…
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I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2? We are using the On-Prem version…
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I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format?
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Currently the Evidence Summary download button is only added to the UI when the transaction has been completed. Wondering if there is a way to have the Summary generate upon the Send command? We are needing to have evidence we sent the…
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Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!
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User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T…
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Hello, I want to check two point with you. 1. I can not arrange documents in Sandbox template layout. 2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment). Thanks,…