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A customer is asking us about a scenario that I would like to clarify.

Tis customer would like the signing notification set to multiple people, and have any one of them able to do the signature. They also require 2-factor…

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Hi there,

During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?

 

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Hi! 

When I use the tool (OSS - Package Export  & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this…

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Hi,

 

I want to know if it is possible to Remove or Modify the screen that comes after completing the document signing part. Please refer to the attached screenshot for reference of the screen

 <…

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Hi! 

Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as…

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From the UI perspective, it feels like "opting out", and "declining" are the same thing. Can you please explain what is occurring behind the scenes in the application that makes these buttons different? Otherwise, we are inclined to…
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Hello,

I have encountered a problem when I tried to create a package from a template with the rest API. I used all tips and instruction I found in the documentation and on forums, but I did'nt found a solution yet. Here is one…

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Hello, 
 

I have a scenario where we have a Reviewer on a package that also has signature fields to fill out. We marked this package with "In Person Signing" so all the signers will be present in the drop down…

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Hi! 

I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?…

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I have seen references in the documentation to what looks like a timed visual audit trail:

"The second type of audit trail, the visual audit trail, takes this a step further and provides context for how an electronic record…

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Hello team,

I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's…

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Hi,

When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form:

1. By default it selects Recipient when the package type is Template. It would be…

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Good afternoon, I am working on a document to add text tags with radio buttons.  I am using the text tag

 {{esl_optionG:Signer1:Radio:Group("Frequency"),Value("X"),size(15,15),offset(15,-3)}} 

and…

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Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.

Is there something we're missing that triggers…

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Hi! 

We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.

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Scenario: We have a two-page PDF where OneSpan form is programmatically created using Java SDK. We have a text field on both pages that are identical. We would like for the field on the second page to be automatically populated with the…

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Hello, 
I've had this issue for several weeks now and I'm not sure how to remedy it. 
On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see…

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What are the session timeouts for a signer?  How long do they have when signing a document to fill it out, etc...

I don't see a setting anywhere that we can change.  Can it be changed by support?

Thanks

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We create a package where Primary and Secondary signers are both true

We set the expiry datetime for 1 hour when we create the package

We process the package, then send the uploaded documents to OneSpan to sign…

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What are the maximum and minimum lengths of the question and answer fields in the Q&A authentication method?

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Is there another way of displaying the Signing Ceremony other than using a iframe?

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I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy…

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Hi there,

Is there any way to remove "Click to Sign" and "Click to Initial" text from the signature and initials tag in a word doc.

We have reduced the size of the tag by using "Size" parameter but the "Click to…

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I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question - Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"?
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On our main object, we have a quick action that fires a lightning component which on init queries for the necessary data & attachment, parses the url and then, fires an event to navigate to the url.

Recently when any user …