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Is there a way to use master account API key to get user specific API key for a selected subaccount.  I'm not sure what call to use if it's possible.

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Now sure if this has been asked before, but we need to retrieve which signer was last sent the signature email by OneSpan, including the signing order of this signer. 

Thanks!

JP

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I am currently in CST/ GMT-5 but the callback is returning GMT-4 for the createdDate time.

I am on the onespan sandbox could this have an effect?

 

Edit: updated subject to GMT-0 time

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Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.

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Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.

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Hi everybody!

I am using the "Document Visibility" feature according to the following documentation according to the documentation in the link below and it works at the moment the signers are signing the document(s) (when they…

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We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now. I removed the email address from the error message…

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Hi,

 

We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal. 

Observations:

1.  The files that we download using the…

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Hi. We are getting the following error when we try and create a package.

{"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,…

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Hello, i'm doing a review about this link: https://www.onespan.com/blog/onespan-sign-developer-upload-signature-your-signer, to understand how to save the handdrawn signature. But in this part i do not understantd: 

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Is there a Java SDK code example to do OAuth 2.0 for creating an EslClient?

Right now I'm using clientAppId and clientAppSecret.

We'd like the initial authentication to return an access token and an expiration…

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I know how to retrieve the evidence pdf with the below code:

    byte[] evidenceContent = eslClient.downloadEvidenceSummary(packageId);
    Files.saveTo(evidenceContent, …

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We put below in our application pom.xml:

    <dependency>
        <artifactId>sdk</artifactId>
        <groupId&gt…

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Is it possible to customize/configure OneSpan E-Sign so that we have signature stamps that look like signatures?

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Hello, I tray to get more information about the authentication methid SMS, par example to know the max length for the phone number, the international format number, but i do not find anything more clear than that. Can you help me please…

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Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?

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Regarding this post

https://www.onespan.com/blog/onespan-sign-developer-uploading-image-signature

This is interesting to us as one of our customers is asking to be able to apply a 'stamp' along with a signature.

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Hello,

 

I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format

 

[Signer1.Capture1.Textfield1]

 

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Hello, I need some help understanding how calculate the coordinates for the anchors in a pdf. I'm following this page 

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Hi Team,

I need to update the name of the document, please help me in that.

Note: document has been already signed by 1 signer..

 

Thanks

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Hello, what is the maximum number of characters allowed in the package name?  The JavaDoc for the method PackageBuilder.newPackageNamed() states:

@param name the package name @size(min="1", max="64")

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Using the Java SDK, is there a way to retrieve the HttpClient to add a connection request timeout (ie. for instances where OneSpan may possibly be down)? Thanks!
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Hi!

I am using the SDK to create a ceremony with a custom signer id and I need to use the signer's email.

The SignerBuilder.withCustomId(String) method's javadoc says the following:

Sets the…

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Hello

I followed the guide for downloading signed documents from this https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/downloading-documents


I was able to download…