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Display a message if checkbox is not ticked

Hi,

it possible to display a message in OneSpan when a checkbox is not ticked? 

The checkbox is optional but if it is not ticked we want to display a message.

 

Thanks,

Kamran<…
Error when Multiple Signers With Same Email

Hi,

I am getting below error when I am trying to notify signer.

{"messageKey":"error.validation.notifySigner.outOfOrder","code":400,"message":"Unable to notify the signer until it is their turn to participate.","name…
How do I send a Transcation via SMS
SMStext message

Hello,

How do I get the SMS feature enabled on my account and send a transaction via SMS? 
Maximum Character length for First Name and Last Name
Namesetup

I am wondering if we are able to increase the first name and last name character length?  Right now, it's at 64 each but we actually had someone that had a longer name than the allowed characters.
Handdrawn Signature Questions
  • Does the handdrawn signature uploaded for a signer only display on signature tags that are 'capture signature' rather than 'click to sign,' or is it possible to use the signer's handdrawn signature for both?
  • When…
Creating group of multiple signature or initial fields where signer can sign one of them

We have a scenario where user should initial on one of the signature fields from a group of fields (like a radio button group). We have multiple questions where we want the signer to initial on one choice. 
e.g.
Determining when last Form has been signed in an IFrame

In our current (pre 11.42) implementation, we are presenting forms in an iframe, and incrementing a counter in JavaScript, which will also forward to different page when all forms have been signed.    

 &lt…
Integration into server/database

What it would take to integrate our esign documentation into a server/database system to allow for auto-filing directly from OneSpan Sign?

 
Create Package fails with Client App Authentication

Hello,

 

Create package API is failing with client app authentication whereas the same works with API key.

 

I used SDK version 11.34 for client app and 11.15 for API key. Can someone…
Obtain user's API key
Get API Key

Is there a way to use master account API key to get user specific API key for a selected subaccount.  I'm not sure what call to use if it's possible.
Query the current signing order
Java SDKCurrent signing ordercurrent signer

Now sure if this has been asked before, but we need to retrieve which signer was last sent the signature email by OneSpan, including the signing order of this signer. 

Thanks!

JP
OneSpan Callback not returning GMT-0 time
callback event notificationevent

I am currently in CST/ GMT-5 but the callback is returning GMT-4 for the createdDate time.

I am on the onespan sandbox could this have an effect?

 

Edit: updated subject to GMT-0 time
What is the Data Type of the Package Id?
Create Package

Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.
What is the Data Type of the Package Id?
Create Package

Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.
Document Visibility on closed transaction
document visibility

Hi everybody!

I am using the "Document Visibility" feature according to the following documentation according to the documentation in the link below and it works at the moment the signers are signing the document(s) (when they…
Error in sandbox retrieving signed pdfs with Java SDK
Java SDKdownload documents

We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now. I removed the email address from the error message…
Java SDK giving a password Protected File
download documentsJava SDK

Hi,

 

We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal. 

Observations:

1.  The files that we download using the…
documentExtractError with IRS form

Hi. We are getting the following error when we try and create a package.

{"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","cod e":400,…
Handdrawn

Hello, i'm doing a review about this link: https://www.onespan.com/blog/onespan-sign-developer-upload-signature-your-signer, to understand how to save the handdrawn signature. But in this part i do not understantd: 
Any Java SDK code examples for OAuth 2.0/JWT?

Is there a Java SDK code example to do OAuth 2.0 for creating an EslClient?

Right now I'm using clientAppId and clientAppSecret.

We'd like the initial authentication to return an access token and an expiration…
Automatically email the evidence.pdf once signing completes

I know how to retrieve the evidence pdf with the below code:

    byte[] evidenceContent = eslClient.downloadEvidenceSummary(packageId);
    Files.saveTo(evidenceContent, …
Can we exclude some of the OSS Java SDK dependencies

We put below in our application pom.xml:

    <dependency>
        <artifactId>sdk</artifactId>
        <groupId&gt…
Customizing Signature Appearance

Is it possible to customize/configure OneSpan E-Sign so that we have signature stamps that look like signatures?
Authetication details

Hello, I tray to get more information about the authentication methid SMS, par example to know the max length for the phone number, the international format number, but i do not find anything more clear than that. Can you help me please…
Does OneSpan keep logs of callback failures?

Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?