cpomeroy

Components in Layout moving after applying to other documents

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Hi, Bit of an intermittent issue that we've run into on a production server, but we haven't been able to figure out the cause. We have a document that's about 2 pages long, and it's used to create a layout. The layout looks fine. When we apply this layout to a copy of this document (all the text is in the same place and hasn't moved), the fields and signature boxes are all moving. They're not moving much, most are just moving a little bit in the minus-y direction, although one moves in both minus-y and positive-x, and another initial box at the bottom left of the document doesn't move at all (maybe because it can't move any further in the minus-y direction. We've never run into this before, but it's certainly happening consistently for this particular layout. Making a copy of the layout and applying the copy to the document will have the same issue as well. Attempts to reproduce locally with a new layout created from scratch haven't been successful though. Any suggestions as to what the issue might be? Have other customers noticed this sort of intermittent behaviour at all? thanks, -Chris

Reply to: Components in Layout moving after applying to other documents

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On closer investigation, it looks like it's not the signature boxes that are moving, but somehow the document is changing. I've attached an image of the two files compared side-by-side. The image on the left is the document that was used to create the layout, and the document on the right is the result of applying the layout to the document. The process would be that we create and save the layout for the first document (the one on the left) and then apply that layout to other documents later in the workflow. I've examined both documents in Word, and they appear to be identical - which they should be, it's essentially the same file saved under two different names. Both images are from iframe in our application that's used to manage layouts.

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Reply to: Components in Layout moving after applying to other documents

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Hi Chris, I will look into this with support and get back to you tomorrow. Would be able to share your document with me for testing purposes? You can send it to [email protected]. Please make sure that your document doesn't contain any sensitive information.
Haris Haidary OneSpan Technical Consultant

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