Connecting to Sandbox

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Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error log: Caused by: org.apache.http.conn.HttpHostConnectException: Connect to [] failed: Connection timed out: connect at org.apache.http.impl.conn.HttpClientConnectionOperator.connect( at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect( at org.apache.http.impl.execchain.MainClientExec.establishRoute( at org.apache.http.impl.execchain.MainClientExec.execute( at org.apache.http.impl.execchain.ProtocolExec.execute( at org.apache.http.impl.execchain.RetryExec.execute( at org.apache.http.impl.execchain.RedirectExec.execute( at org.apache.http.impl.client.InternalHttpClient.doExecute( at org.apache.http.impl.client.CloseableHttpClient.execute( at org.apache.http.impl.client.CloseableHttpClient.execute( at com.silanis.esl.sdk.internal.RestClient.execute( at at com.silanis.esl.sdk.service.PackageService.createPackage( ... 2 more Caused by: Connection timed out: connect

Approved Answer

Reply to: Connecting to Sandbox

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You might check to make certain you can communicate with the IP Addresses eSignLive uses. Take a look at this post for IP addresses you might need to white label: If you're using a Proxy connection, you might also need to set that up. Take a look at this guide: Proxy Configuration Guide Those are generally the first places to look for problems like this. Let me know. :)

- Michael

Director, Partner and Developer Technologies, OneSpan

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