Connecting to Sandbox
Wednesday, December 14, 2016 at 05:04amHi ,
I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings?
Could you please suggest?
Error log:
Caused by: org.apache.http.conn.HttpHostConnectException: Connect to sandbox.esignlive.com:443 [sandbox.esignlive.com/54.85.59.26] failed: Connection timed out: connect
at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:319)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
at com.silanis.esl.sdk.internal.RestClient.execute(RestClient.java:188)
at com.silanis.esl.sdk.internal.RestClient.post(RestClient.java:105)
at com.silanis.esl.sdk.service.PackageService.createPackage(PackageService.java:52)
... 2 more
Caused by: java.net.ConnectException: Connection timed out: connect
Reply to: Connecting to Sandbox
Wednesday, December 14, 2016 at 07:53amYou might check to make certain you can communicate with the IP Addresses eSignLive uses. Take a look at this post for IP addresses you might need to white label: https://community.onespan.com/documentation/onespan-sign/guides/quick-start-guides/developer/environment-urls-ip-addresses#aanchor88 If you're using a Proxy connection, you might also need to set that up. Take a look at this guide: Proxy Configuration Guide Those are generally the first places to look for problems like this. Let me know. :)