Create transaction from template returns signing order for signers when signing order is disabled in template

Hi Mónica,

Thanks for your post!

Are you integrating with OneSpan Sign or do you use sender UI to create transactions from a template? If you are integrated, could you make sure in your request payload > "roles" array > your code didn't specify the "index" field? 

Also, could you provide some example package IDs for the three scenarios you mentioned above?

Duo

Hi Duo

We use OpenSpan Sign API to create transactions from template. 

for package creation we use clone call to this endpoint:

"/packages/<templateId>/clone"

And as payload we'll pass JSON which is in fact is OSS template definition (with some modified field)

Array of roles and indexes for roles (0 if not signer order defined) will be present inside this payload.

The same API call, for same template in different ocassions returns random signers index.

Unfortunatelly I can´t share package ID for these example cases due to confidenciality policies and we were not able to reproduce this in Sandbox

with test data.

Regards

Mónica

Hi,

any news on this topic?

Hi Mónica,

If you can't share the package ID in the public thread, could you open a support ticket ([email protected]) with the information and a description of your issue?

Duo

ok, will do so 

thanks