Decline option

0 votes

If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future? Basically, does the system recognize the email as Declining and if so, is there a way to change that if they did it by mistake?

Reply to: Decline option

0 votes

Hi Tina,


If a signer declined the transaction by mistake, the transaction owner will receive an notification email, and can still resend the transaction (even without any changes). The signer's email won't be marked as declining in OSS system and can still continue the signing progress picking up there he/she left before. 



Duo Liang OneSpan Evangelism and Partner Integrations Developer

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