jnowakowski

DownloadDocument

Wednesday, January 27, 2016 at 12:41pm
0 votes
After a signing has been completed, I call eslClient.DownloadOriginalDocument and it correctly returns the original unsigned document. However, when I call eslClient.DownloadDocument, it returns the original unsigned document instead of returning the signed document. I have verified that I am using the correct package ID and document ID. Please advise.
Approved Answer
mwilliams

Reply to: DownloadDocument

Thursday, January 28, 2016 at 04:51am
0 votes
Yes. To download the signed version of the document, the package would have to be in COMPLETE (or ARCHIVED) status. Let me know if you still have issues after this. I'll take a closer look.

- Michael

Director, Partner and Developer Technologies, OneSpan

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jnowakowski

Reply to: DownloadDocument

Wednesday, January 27, 2016 at 12:46pm
0 votes
Does the document package need to be marked complete in order to be able to download the signed document?
jnowakowski

Reply to: DownloadDocument

Thursday, January 28, 2016 at 04:52am
0 votes
It worked after I marked the package completed. Thanks.
mainad

Reply to: DownloadDocument

Tuesday, February 16, 2016 at 07:06am
0 votes
We are facing the same issue. In previous versions, we were able to download a flattened, signed pdf document after the DOCUMENT was signed. It seems that this functionality has been removed. The Sandbox signing screens also have a download link which downloads the unsigned doc, even if the doc has been signed / partially signed. We miss this feature, can we have it back? thanks, =maina)
mwilliams

Reply to: DownloadDocument

Thursday, February 18, 2016 at 05:06pm
0 votes
mainad, Are you sure the document is completed? If you have your packages set to not auto complete, you would have to mark the document complete before it would be officially completed and available for download. You might look into this. Let me know.

- Michael

Director, Partner and Developer Technologies, OneSpan

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