Email bounce, PIN lockout status availabe for each Signer
Tuesday, April 23, 2019 at 08:54amBased on past investigation and a recent onespan posting it appears callbacks remain the only way to get email bounce back, and pin lockout notification. This information would be beneficial via the APIs. If reluctant to have it be in the signer status... as signature pending is considered valid... then as an additional attribute. As signature pending will remain the status until someone does something about the email / pin.
callback only support for this information has negative impact on business processes where callbacks are not implemented. There is a similar feature request however its 3 years old... so doesn't seem to have been picked up in the product pipeline.
Reply to: Email bounce, PIN lockout status availabe for each Signer
Tuesday, April 23, 2019 at 10:37am"roles": [ { "id": "Qyz8z6hk8JwT", "data": null, "specialTypes": [], "locked": false, "emailMessage": { "content": "" }, "reassign": false, "attachmentRequirements": [], "index": 0, "type": "SENDER", "signers": [ { ... } ], "name": "Owner" }So it's possible that you use custom code to check whether signers are get locked. For retrieving bounced email information via API, there's already an candidate ER for this. I will also help you create a new ER and link to the previous one. Hope this could help! DuoReply to: Email bounce, PIN lockout status availabe for each Signer
Wednesday, April 24, 2019 at 09:10am