Email bounce, PIN lockout status availabe for each Signer

busker1 | Posts: 7

Email bounce, PIN lockout status availabe for each Signer

Tuesday, April 23, 2019 at 08:54am

Based on past investigation and a recent onespan posting it appears callbacks remain the only way to get email bounce back, and pin lockout notification. This information would be beneficial via the APIs. If reluctant to have it be in the signer status... as signature pending is considered valid... then as an additional attribute. As signature pending will remain the status until someone does something about the email / pin. callback only support for this information has negative impact on business processes where callbacks are not implemented. There is a similar feature request however its 3 years old... so doesn't seem to have been picked up in the product pipeline.

April 23 Created

January 21 Last Updated

6 years ago Last Reply

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Duo_Liang | Posts: 3777

Reply to: Email bounce, PIN lockout status availabe for each Signer

Tuesday, April 23, 2019 at 10:37am

Hi busker1, Although it was internally confirmed that "LOCKED" was not a signing status, I would still help you create an Enhancement Request for this. If we cannot change that, there should be an API call to check signer LOCK status. For the time being, to work it around, you can find the "locked" attribute under "roles" node in package JSON:

 "roles": [
    {
      "id": "Qyz8z6hk8JwT",
      "data": null,
      "specialTypes": [],
      "locked": false,
      "emailMessage": {
        "content": ""
      },
      "reassign": false,
      "attachmentRequirements": [],
      "index": 0,
      "type": "SENDER",
      "signers": [
        {
          ...
        }
      ],
      "name": "Owner"
    }

So it's possible that you use custom code to check whether signers are get locked. For retrieving bounced email information via API, there's already an candidate ER for this. I will also help you create a new ER and link to the previous one. Hope this could help! Duo

busker1 | Posts: 7

Reply to: Email bounce, PIN lockout status availabe for each Signer

Wednesday, April 24, 2019 at 09:10am

Thanks. This does help.