Emails are not sending using role id notification

Hi Randy,

Thanks for your post!

After checking your account settings, looks like you have both "email.activate" and "email.notify" templates turned off, that may be the reason why your recipient didn't receive the notification emails. Based on your description, you may want to contact support team and turn on the "email.notify" template.

You can check all the available email templates in this documentation, where the "email.activate" template is the "sending of email", and the "email.notify" is the notification email per role ID.

Duo

Hi Duo,

I was informed that the email.notify template has been turned on for my sandbox. 

But I still don't receive email for either signer when I try either of these methods. I'm getting 200 response code on them.

package id: nlzTc2ViD4VZnFfuXgqrltoR8H8=

I tried this via the SIGN API page.

/api/packages/{packageId}/notifications
{
  "email": "email for signer...",
  "message": "Please sign ASAP!"
}

I tried this from my application and also the SIGN API page.

/api/packages/{packageId}/roles/{roleId}/notifications

Any other ideas?

Thanks, Randy

Hi Randy,

From what I saw just now, your account did have "email.notify" turned on, however the email template was empty. Could you double confirm that via the support ticket?

Duo

Hi Duo, 

Support has confirmed that the email notify template is not there, and provided the same link you did. I see there is some html that can be customized with certain embedded key field.

As a rest api user, how do I get the html into the template? Actually I think an out-of-the-box template would suffice for now. Is this something I can do from the sandbox login or rest call?
 

Thanks, Randy

Hi Randy,

The process is like this:
- If you need to customize the email templates, you can develop at your local and make sure its cross-browser capability, then send back to support team and support team will help you set up the account settings.

- If you don't need any customization, just let support team know and they will help you fill in the default values.

Duo