Error 500 when moving to new Salesforce Org
Tuesday, September 12, 2023 at 08:18pmI am getting the following error. I'm using the code in a Salesforce Flow. This works perfectly in the first sandbox. But I'm beginning to move this to production and something is not working. I've spent about 4 hours trying to figure this out with no luck.
Error Occurred: An Apex error occurred: OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error creating OneSpan package: 500 - Internal Server Error - {"messageKey":"error.internal.default","code":500,"message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","name":"Unhandled Server Error"}
I have the "onespan connection settings" key and endpoint setup exactly like I have in the original sandbox. I have the "remote site settings" also exactly the same. The code is exactly the same. It still works in the original sandbox, just not the new one.
Reply to: Error 500 when moving to new Salesforce Org
Wednesday, September 13, 2023 at 02:47pmThanks Duo for your help. Just in case someone else has this same issue, I believe that I copied over some hidden character in the API Key when I pasted it over into the custom setting. This was the reason. Check the API Key.
Reply to: Error 500 when moving to new Salesforce Org
Wednesday, September 13, 2023 at 06:28amHi Brian,
Could you fetch the outbound payload in the developer console > File > Open Raw Log? And if possible, can you also share the PDF in use (if there's no sensitive information) and your account email (both sandbox and production accounts) to community-team@onespan.com so that I can take a closer look at the issue?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer