Topic Replies Freshness Views Users
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Does the SDK provide a method to get a link to download the final document from OneSpan's servers? I cannot find it. Thanks!

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Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? The method that was used to generate the URL is run several times per day successfully but this one…

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I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess…

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We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select from with pre-defined merge…

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Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 
We have been experiencing…

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I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. It is working on other forms we have.  Are there some known incompatibilities with certain types of PDF…

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Good morning! Is there a method to retrieve the IP address of a signer via API or otherwise?

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Hi Duo,

Do you have an example of how we can use the APEX SDK to set the expiry date?

Also, looking for a method to extend the time for an expired package?

Thanks!

Peter

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Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification.

Event:

11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,…

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Is it possible to send a form to a non-signer to populate the form before signing? 

The idea is:

1) Create a package via Salesforce, Salesforce merges some info onto the document

2) Package is created…

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Hi,

I am using the sample code for creating a transaction but getting an error - 

Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter …

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I just started with Apex SDK and its integration in one of my developer sandbox. But i didnt see anything with the API key in my sandbox (screenshots attached). So i created a client Id and client secret but not sure if its the right…

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I have got into a very weird scenario today. Using Apex SDK to create package in OneSpan.

I have created a package in OS with placeholder1 assume roleId as 'ph01' and signer1 with roleid as 'signer01' 

Now when…

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Apex SDK sometime appends _X in the template name 

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We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to…

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I was trying to implement Call back service in Salesforce from One Span. I have implemented all the steps in Salesforce mentioned in Part 1, Part 2 and Part 3. But however when a transaction is completed in One Span my apex method is…

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I want to understand the bulk API return value.

{{baseUrl}}/api/packages/:templateId/bulk_send

How can we use the returned value to retrieve all the transactions created by above API call? 

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We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One…

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I am trying to create one span transaction with package using Apex SDK. But I am receiving this error. I have a placeholder role as "Placeholder1" which I am replacing with a signer in the transaction. When I send the package to One…

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Good morning,

We have been implementing OneSpan APEX SDK and the event notification feature is working great in the sandbox.  When we went to update our OneSpan prod account with our config / refresh token we get the…

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We are unable to install apex SDK to our sandbox

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Is there an endpoint to add multiple documents to a package? The APEX SDK appears to only have a method to add one at a time. Trying to minimize callouts from SF. 

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We're not using One Span Connector for Salesforce. We will use Apex SDK.

Our OS production license has 3 users and the same three users exists in Salesforce. How can I set up a authentication between Salesforce user and OS…

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Can we use Apex SDK without installing One Span package in the Salesforce?

In other words, can we call below APIs from Salesforce without installing managed package

https://community.onespan.com/products/onespan-sign…