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We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event… |
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I am working on a solution to create a package containing a single document. When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign. When I try to use a .docx file,… |
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For this form, we are seeing an unusual behavior. Prior to signing, the values in a label field are appearing in a different format than after signature. The line breaks are not being recognized before signing. See… |
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We noticed this morning that when a packageID contains _x something in the Apex SDK is removing it from the string. We are passing in: packageId = '6h_xtu2OH3w-7q9B1Xww0ztuIm0=" |
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Is it possible to download the signed document and evidence summary PDF as a single PDF with the apex SDK? Right now we get each file separately. |
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HI Team, How can we allow a particular signer to upload a signature file into the agreement?
I know how to do it from UI but need to do it using salesforce apex code. Right now we are just adding the… |
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Does the SDK provide a method to get a link to download the final document from OneSpan's servers? I cannot find it. Thanks! |
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Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? The method that was used to generate the URL is run several times per day successfully but this one… |
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I am trying to submit a merged document and consistently getting this error. The document is passing Adobe Acrobat Preflight. Is there any additional insight into probable causes of this: error.validation.createProcess… |
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We have a use case for the sender to attach an additional PDF document to the form in the package. For context, our implementation has a library of forms that our users can select from with pre-defined merge… |
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Our imaging team is complaining about the OneSpan documents that they are receiving: |
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I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. It is working on other forms we have. Are there some known incompatibilities with certain types of PDF… |
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Good morning! Is there a method to retrieve the IP address of a signer via API or otherwise? |
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Hi Duo, Do you have an example of how we can use the APEX SDK to set the expiry date? Also, looking for a method to extend the time for an expired package? Thanks! Peter |
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Any thoughts on why message is null? I entered text on the decline to sign. I received the decline event notification. Event: 11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,… |
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Is it possible to send a form to a non-signer to populate the form before signing? The idea is: 1) Create a package via Salesforce, Salesforce merges some info onto the document 2) Package is created… |
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Hi, I am using the sample code for creating a transaction but getting an error - Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter … |
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I just started with Apex SDK and its integration in one of my developer sandbox. But i didnt see anything with the API key in my sandbox (screenshots attached). So i created a client Id and client secret but not sure if its the right… |
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I have got into a very weird scenario today. Using Apex SDK to create package in OneSpan. I have created a package in OS with placeholder1 assume roleId as 'ph01' and signer1 with roleid as 'signer01' Now when… |
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Apex SDK sometime appends _X in the template name |
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We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to… |
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I was trying to implement Call back service in Salesforce from One Span. I have implemented all the steps in Salesforce mentioned in Part 1, Part 2 and Part 3. But however when a transaction is completed in One Span my apex method is… |
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I want to understand the bulk API return value. {{baseUrl}}/api/packages/:templateId/bulk_send How can we use the returned value to retrieve all the transactions created by above API call? |
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We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One… |
