Error: Cannot process document. Please make sure your document does not contain any embedded files.
Wednesday, September 27, 2023 at 10:09amI'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files.
Is there a way around this? Perhaps as a different file format?
Reply to: Error: Cannot process document. Please make sure your document does not contain any embedded files.
Wednesday, September 27, 2023 at 02:35pmHi Dan,
There's an attachment included in this PDF, see attachment. I also attached a version where I deleted this attachment and resaved the PDF. This should also you to upload.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Error: Cannot process document. Please make sure your document does not contain any embedded files.
Thursday, September 28, 2023 at 09:46amGot it, thank you Duo! I really appreciate it. How did you remove the attachment?
Reply to: Error: Cannot process document. Please make sure your document does not contain any embedded files.
Thursday, September 28, 2023 at 10:06amHi Dan,
I used Adobe Acrobat to view the PDF. On the right panel, the last button displays all the attachments embedded in this PDF, see attachment. Right click gives me an option to delete this attachment.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer