Error on "Confirm"

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Does anyone know why the user would receive this error when they confirm?


Reply to: Error on "Confirm"

0 votes

Hi Lori,


The cause of this 500 error (a general error) could vary. Sometimes it's because of the design of the package itself, in which case, you should experienced a continuous issue when confirming this particular document. If you can share the package ID, and explained a bit about how you create this package (through UI or API, what's the input JSON), I could help you check the account settings against the package JSON to see if there's something obvious.



Duo Liang OneSpan Evangelism and Partner Integrations Developer

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