Error message as "Another Signer must accept or sign before you."

Posts: 5

Error message as "Another Signer must accept or sign before you."

Tuesday, April 18, 2017 at 09:18pm

Hi eSignLive, I have one package with in that had only one document. Package contains two signers(lets say A,B ) and the document has one signature block of B. Here is the flow 1. when i login with A and check the document header(between navigation links) I'm able to see message like "Your signature is not required on this document" this is expected. 2. when i login with B and sign the document and later i have checked header by logging in with A user I'm getting message like "Another Signer must accept or sign before you." Could you please help me out how to get rid of this message on document header? Thanks, Vijay

Attachments

errormessageondoucment.png7.88 KB

April 18 Created

January 21 Last Updated

7 years ago Last Reply

5 Replies

22 Views

2 Users

0 Likes

1 Links

Posts: 1812

harishaidary

Reply to: Error message as "Another Signer must accept or sign before you."

Wednesday, April 19, 2017 at 05:20am

Hi Vijay, Could you please share a package id for which you are experiencing this issue? Thanks,

Haris Haidary OneSpan Technical Consultant

Posts: 5

vijay

Reply to: Error message as "Another Signer must accept or sign before you."

Wednesday, April 19, 2017 at 05:24am

Hi Haris, Here is the packageId : hGtA7L5OzJmc1pqrdKYZOh0Dx3I= Thanks, Vijay

Posts: 1812

harishaidary

Reply to: Error message as "Another Signer must accept or sign before you."

Wednesday, April 19, 2017 at 05:51am

This looks to be a bug on our side. Please send an email to support to have a case number created for you. For now, the only workaround I can think of is to turn on autocomplete.

Haris Haidary OneSpan Technical Consultant

Posts: 5

vijay

Reply to: Error message as "Another Signer must accept or sign before you."

Wednesday, April 19, 2017 at 07:33pm

Do you mean turn on auto complete for package after completion of all signatures of documents? If so, please let me know how to turn on auto complete for specific package. Thanks, Vijay

Posts: 1812

harishaidary

Reply to: Error message as "Another Signer must accept or sign before you."

Thursday, April 20, 2017 at 05:09am

Yes, that's what I meant. Since this is normally turned on by default, I was assuming you were disabling it as you should see something like "Package has been completed" instead of "Another signer must accept or sign before you" (since all signatures have been signed). In any case, you can turn on/off autocomplete like so:

DocumentPackage superDuperPackage = PackageBuilder.NewPackageNamed("Change Signer Example")
                .WithAutomaticCompletion()
            //    .WithoutAutomaticCompletion()

Haris Haidary OneSpan Technical Consultant

Error message as "Another Signer must accept or sign before you."

Reply to: Error message as "Another Signer must accept or sign before you."

Reply to: Error message as "Another Signer must accept or sign before you."

Reply to: Error message as "Another Signer must accept or sign before you."

Reply to: Error message as "Another Signer must accept or sign before you."

Reply to: Error message as "Another Signer must accept or sign before you."

Log in

Two-step verification is required