esign Mobile
Monday, February 3, 2020 at 02:39pm
eSign Document is embedded as an iframe. While the signing ceremony is being performed on mobile we came across unexpected behavior on clicking of Cancel in the pop-up (which is launched when we tap to sign)
Please see attached document for more details
Actual Result:
“Please confirm to complete the signature” doesn’t appear on top of the document to confirm.
Expected Result:
“Please confirm to complete the signature” should appear on top of the document to confirm.
Reply to: esign Mobile
Tuesday, February 4, 2020 at 12:09pmHi Pradeep,
Below is a screenshot from my test, where I embedded a mobile signing ceremony into an iFrame (only covers the half of the screen), and I can see the "Please confirm to complete the signature" bar after I canceled the pop-up.
From the documentation you provided, I saw the iFrame has the full screen size, so I am wondering if this might hide some pixels at the bottom. Could you share the html and the css you are using for your page or trying to give the iFrame a different/smaller size to see if that helps?
Also, although I think it's not environment related, can you also send your account's environment?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer