EVENT NOTIFICATIONS retries and time outs

Hey michel, Sorry for the confusion, OneSpan Sign system was expecting 2xx(like 200 or 204) response from your listener. Any response other than that will results in a Callback failed email. Time-out also counts, and you will see a "java.util.concurrent.TimeoutException" error in your email: The default callback timeout is an instance setting, it's 20 seconds now. Duo

Hey Michel, Unfortunately, callbacks don't currently have a real retry mechanism. - If a failure occurs during the callback itself, then an e-mail with the failure reason is sent to the package owner. - If the failure occurs before, then the uncaught exception will cause a JMS retry. After the maximum number of attempts, the message gets sent to the dead-letter-queue, which is ignored. To minimize the risk that your listener missed a call, your could then actively polling the relevant information every 12 or 24 hours as a backup. Hope this could help! Duo

Thanks for the anwers. Some more questions to make it more clear for me because I don't understand it completely

"If a failure occurs during the callback itself, then an e-mail with the failure reason is sent to the package owner."

1. Whats does this mean? Which http response codes from our site results in this e-mail? Or is it when a time-out occurs?
2. And how long does your system wait for a response?

Thanks

Great. This will answer all my question. It looks like a polling mechanism will be the best option for our situation. Thanks

Glad to help! :)