Failed to communicate with the callback server
Thursday, June 27, 2024 at 05:04amI have configure OneSpan Laserfiche integration, User Can Send document for Signing from Laserfiche Repository using WebClient but after document is signed, document fails to come back into the repository. I receive the below error
Failed to communicate with the callback server
Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_ACTIVATE","sessionUser":"RIE6Aws787QR","packageId":"OUzMEdRUuiobV9-VcayeZrMofQc=","message":null,"documentId":null,"createdDate":"2024-06-27T09:51:05.179Z"}
Reason(s): status code: 500, reason phrase: 500: Internal Server Error
Please Help
Reply to: Failed to communicate with the callback server
Thursday, June 27, 2024 at 10:12amHi,
A 500 error is a response from your server. It means that the request was received by your callback listener, but it might have failed to process it. It is recommended to investigate the reason for the failure on your end to ensure it was not caused by a problem with your callback server.
Gabriel Cloutier
Reply to: Failed to communicate with the callback server
Sunday, June 30, 2024 at 10:16amHey Gabriel,
Thank you for your prompt reply. I was able to solve the problem by editing the WebAccessconfig file located at C:\Program Files\Laserfiche\Web Access\Web Files\Config.
The Callback server in the DMZ was failing to communicate with our MSSQL database server. I changed the datasource name to use the IP address instead of the Fully Qualified Domain Name (FQDN).
I edited the block of lines below.
<WebAccessConfiguration SchemaVersion="2">
<OneSpanSignSettings>
<MSSQLServerCredential UserId="your userID" Password="your password" DataSourceName="your datasourcename" DatabaseName="OSSInfo" />
</OneSpanSignSettings>
</WebAccessConfiguration>
Thanks