File Size for document upload
Monday, October 19, 2020 at 03:10pmHello,
We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform.
The size of the document we tried to upload is 162 pages and it is 2.1 MB. We also receive a 500 error upload package creation stating the documents could not be upload.
I also looked on the site and couldn't find anything in terms of document size limits. I did find one other forum post that spoke about this but the link in the reply was broken.
Hope to hear back soon!
Thanks guys!
D'Metrius Agurs
Reply to: File Size for document upload
Tuesday, October 20, 2020 at 02:04pmHi D'Metrius Agurs,
Did it happen to your on-premise environment or can the same PDF be uploaded to SaaS?
In terms of the PDF sizing, as per this documentation, the maximum size of a single document is 16 MB, and I don't have a problem uploading a PDF with more than 162 pages to SaaS, so I am wondering maybe it's caused by other reasons - "PDFs added to a transaction must not have syntax errors.", "PDFs with the NeedAppearances flag set to true are not currently supported.", "PDF can't contain dynamic XFA forms", to name a few.
To further investigate, is it possible that you shares the PDF (with sensitive information removed) to [email protected] so that I can have a closer look at it?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: File Size for document upload
Tuesday, October 20, 2020 at 02:45pmHello,
It was our on-premise environment, yes.
and I can send that document over to you as well!
Thanks for getting back to me!